Case Manager Lead

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Global is a product distribution and logistics company. As such, we provide a complete set of services and training to accompany the sale of all equipment. Goldbelt Global partners with a diverse array of trusted vendors to quickly deliver the products and services needed to fulfill our customers' missions.

Summary:

The Case Manager Lead provides leadership and oversight to Case Managers supporting the Non-Congregate Sheltering (NCS) and Direct Housing (DH) programs. This role ensures consistent, high-quality delivery of case management services to disaster-affected clients while maintaining program compliance, documentation accuracy, and adherence to FEMA and State guidelines.

Essential Job Functions:

• Supervise and mentor Case Managers, ensuring case work activities are performed in accordance with program policies, FEMA guidance, and client confidentiality standards.
• Oversee the development, review, and quality assurance of client Transition Plans and Permanent Housing Plans to ensure accuracy, completeness, and feasibility.
• Conduct regular case file audits to confirm compliance with documentation, outreach frequency, and reporting standards within the digital system of record.
• Coordinate and assign caseloads, ensuring balanced distribution and adherence to the established case worker-to-client ratio (1:20).
• Review and approve client notes, Occupancy Agreements, and progress updates entered into the case management system.
• Provide technical guidance to Case Managers regarding complex eligibility issues, documentation requirements, or client barriers to housing stability.
• Support onboarding and training of new Case Managers, ensuring staff understand program expectations, case work protocols, and data entry procedures.
• Maintain communication between Case Managers and program leadership, escalating issues, challenges, or trends impacting client outcomes.
• Facilitate weekly case conferences and team meetings to review client progress, share resources, and discuss best practices.
• Develop and maintain partnerships with FEMA, state agencies, local governments, VOADs, Long-Term Recovery Groups (LTRGs), and other organizations to support coordinated service delivery.
• Maintain a small caseload of high-priority or complex client cases requiring advanced case management support.
• Monitor client compliance trends and report non-compliance cases to management for review and determination.
• Support performance tracking, reporting, and preparation of program metrics for internal and external stakeholders.
• Perform other duties as assigned in support of program operations.

Necessary Skills and Knowledge:

• Strong understanding of FEMA Individual Assistance, Direct Housing, and Non-Congregate Sheltering programs.
• Demonstrated leadership and mentoring skills, with the ability to guide and evaluate case work staff.
• Excellent understanding of disaster case management principles, including intake, triage, eligibility, documentation, and case closure.
• Proficiency with digital case management systems and data quality control.
• Exceptional organizational, analytical, and communication skills.
• Ability to work effectively under pressure and adapt to evolving mission requirements.
• Skilled in stakeholder coordination and maintaining positive working relationships with partner agencies.
• High attention to detail and commitment to compliance and data integrity.
• Empathy, discretion, and professionalism in working with diverse, disaster-impacted populations.

Minimum Qualifications:

• Experience in case management, disaster recovery, housing assistance, or social services, including at least 1 year in a supervisory or lead role.
• Experience in disaster case work or disaster case management, long-term recovery, stakeholder coordination, data reporting, and disaster housing is required.
• Ability to pass a background check.

Preferred Qualifications:

• Bachelor's degree in Social Work, Human Services, Emergency Management, Public Administration, or a related field.
• Certification in Disaster Case Management or related field.

Pay and Benefits

The annual salary range for this position is $60,000 to $70,000.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.