What are the responsibilities and job description for the Assistant Manager Retail position at Goldbelt Aerial Tramway, LLC?
As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.
Summary
Under the direction of the Retail Manager, assists with the management and supervision of retail staff, and the overall operations of Raven Eagle Gifts & Gallery.
We're excited to share that the job is based in beautiful Juneau, Alaska! We kindly ask that all applicants either live in Juneau or be open to relocating at their own expense.
Pay and Benefits:
Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan. The plan is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company.
Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.'s long-term value.
Starting Rate: $28.00 - DOE
Responsibilities
Job Duties
- Supervises the daily operations of the Tramway retail enterprises and staff, including opening/closing of shop facilities and space, staff weekly work scheduling and direction, in-person and telephone vendor and customer interaction, security, account maintenance and reconciliation and reporting of daily cash receipts, and computer problem resolution, involving transactions and reporting.
- Determines and implements daily operating procedures; ensures staff is informed of characteristics, artists, background, etc. of art and items for sale.
- Exercises supervisory authority over retail and gift shop staff at the Tramway terminal locations, including responsibility for, training, evaluation, and discipline in consultation with the Retail Manager, General Manager.
- Assists with strategies that contribute to product sales, profitability, and excellent customer service skills for staff.
- Ability to instruct/train, evaluates, and motivates subordinate employees related to both retail sales and tram operations.
- Is responsible for the maintenance of a neat, safe, and efficient retail space area; ensures that sales products are properly and neatly displayed and stocked, and supplies are available for staff use.
- Assist in inventory management.
- Responsible for upholding and assuring staff compliance with Goldbelt's policies and procedures; acts as liaison between front line staff and management regarding issues directly affecting day-to-day operations; coordinates and participates in staff orientation.
- Ensures all customers receive prompt service; packaging and shipping services - wraps and mails merchandise purchases on request; maintains a friendly, knowledgeable and courteous demeanor always.
- Performs other incidental and related duties as required and assigned.
- Assist in maintaining the RavenEagleGifts.com website, social media sites, and the promotion of marketing campaigns through newsletters.
- Be able to fill in in the absence of the retail manager as needed.
Qualifications
Necessary Skills and Knowledge
- Highly proficient sales and cash handling skills.
- Excellent communication and customer service skills.
- Ability to learn, understand, and follow oral and written instructions/direction.
- Knowledge of retail operations, including practices and techniques of inventory control, transaction processing and reporting, and retail products.
- Skill in operating personal computer utilizing a variety of computer software.
- Skill in establishing and maintaining cooperative working relationships with other employees.
- Experience and knowledge of social media outlets in a professional arena.
- Good judgment and discretion when dealing with sensitive topics
- Ability to meet time and attendance requirements.
- Ability to work all different shifts including days, evenings, holidays and weekends.
- Ability to handle stress under pressure.
- Ability to provide quality customer service.
- Skill in establishing and maintaining cooperative working relationships with other employees.
- Ability to work directly with the public, providing information and assistance on a daily basis.
- Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.
- Some knowledge of basic cleaning principles, equipment and products.
- Detail oriented.
Minimum Qualifications (education, experience, skills)
- High school diploma or equivalent.
- 12 months of supervisory experience in retail environment, which included all retail shop activities.
Preferrred Qualifications (education, experience, skills)
- Current CPR and first aid certificates.
- 2 years of supervisory experience in retail environment, which includes all retail shop activities.
- Associate of Arts degree in business, Bookkeeping, or closely related field.
Goldbelt Inc. and its subsidiaries are equal opportunity employers. We recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.