What are the responsibilities and job description for the Front Desk Associate Early Morning Shift position at Gold's Gym - Lowell Group?
Benefits:
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Wellness resources
We are looking for early risers! We are looking to hire for the 4:00am opening shift, this shift runs until 9am.
Position Summary:
As a Front Desk Associate at Gold’s Gym Lake Ridge, you are the first point of contact for our members and guests. Your role is essential in setting the tone for a positive and engaging gym experience. You will be responsible for providing outstanding customer service, supporting daily gym operations, and ensuring every member feels welcomed, informed, and motivated.
Key Responsibilities:
- Greet members, guests, and staff in a friendly, professional, and energetic manner.
- Check members into the system and verify memberships.
- Handle incoming calls, answer questions about gym services and policies, and route inquiries as needed.
- Maintain a clean, organized, and inviting front desk and lobby area.
- Assist with member check-ins and account questions and membership sales
- Manage retail transactions, including selling merchandise, snacks, and beverages using POS systems.
- Monitor gym traffic to ensure member safety and proper facility usage.
- Assist with opening and closing duties, and maintain accurate shift notes and reports if necessary
- Promote upcoming events, training packages, and club initiatives.
- Follow company procedures and uphold Gold’s Gym brand standards.
- Report maintenance or safety issues promptly to management.
Qualifications:
- Prior experience in customer service, hospitality, or front desk roles preferred.
- Positive attitude with excellent communication and interpersonal skills.
- Basic computer skills and ability to learn new systems quickly.
- Understanding of cash handling and point-of-sale transactions.
- Must be detail-oriented, organized, and dependable.
- Current CPR certification (required or must be obtained within 30 days of hire).
- Must be available to work flexible shifts including mornings, evenings, weekends, and holidays.
What We Offer:
- Competitive hourly wage
- Complimentary gym membership
- Opportunities for growth and advancement within the Gold’s Gym network
- A fun, energetic, and team-oriented work environment
- Discounts on retail
Join the Legacy:
Gold’s Gym has been a global leader in fitness for over 50 years — and at Gold’s Gym Lake Ridge, we’re committed to changing lives through fitness. When you join our team, you’re not just taking a job — you’re stepping into a community that values passion, purpose, and progress.