What are the responsibilities and job description for the Front Desk Agent position at Gold Miners Inn?
Job Overview: We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional hospitality service. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for delivering outstanding guest experiences, we would love to hear from you. Responsibilities: - Greet guests with a warm and friendly welcome - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Maintain accurate guest records and ensure confidentiality of personal information - Assist with reservations and room assignments - Process payments and maintain cash drawer accuracy - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as required Requirements: - Previous experience in hospitality or customer service preferred - Excellent communication skills, both verbal and written - Proficient in using phone systems and demonstrating proper phone etiquette - Strong organizational skills with attention to detail - Ability to multitask and prioritize tasks effectively - Knowledge of hotel operations and guest relations is a plus - Bilingual/multilingual abilities are highly desirable We offer competitive pay rates and the opportunity to work in a dynamic and supportive team environment. If you are looking for a rewarding career in the hospitality industry, apply now to join our team as a Front Desk Agent. Weekends a must.
Job Type: Part-time
Pay: From $16.90 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $17