What are the responsibilities and job description for the SUPERVISOR - ORDER ENTRY position at Gold Coast Ingredients, Inc.?
Job Overview
Gold Coast Ingredients, Inc. is a leading manufacturer of food flavors and colors. Our success for more than 40 years is based on our dedication to providing a quality product with quality customer service. We are seeking an experienced, proactive and detail-oriented Supervisor for our Order Entry Department. In this role you'll oversee the entry of customer orders to ensure accuracy and timely response. This position plays a critical role in ensuring smooth daily operations between customer service/sales support, production and our customers.
Position responsibilities to include, but not limited to:
- Manage the order entry personnel to ensure timely and accurate processing of customer orders
- Assist with prioritizing high importance orders
- Ensure all email notifications are sent to customers advising of order status
- Ensure all changes or modifications to orders are entered into the system in a timely manner
- Checks emails received from Customer Service and reply in a timely manner
- Print orders received via email
- Ensure all daily work is completed and outstanding items are resolved before the end of the day
- Lead and manage a team of order entry clerks, providing training, support and performance feedback
- Provide assistance as necessary to the Director of Operations
Qualifications:
- Minimum 3 years experience supervising customer order entry
- Excellent organizational skills with attention to detail to ensure accurate order processing
- Ability to multi-task in a fast-paced environment
- Excellent communication skills - verbal and written
- Bilingual Spanish a plus
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $25 - $28