What are the responsibilities and job description for the Hotel Clerk II (OC) position at Gold Coast Hotel & Casino?
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.
Job Functions
Qualifications
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Job Description
Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.
Job Functions
- Sell rooms utilizing excellent customer service skills and yield management.
- Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
- Complete all registration forms and computer input.
- Retrieve and distribute room keys.
- Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
- Communicate with Executive Hosts regarding hotel stays.
- Utilize computer to run necessary reports.
- Balance all transactions at the end of shift (audit out).
- Operate manual procedures in the event of computer failure.
Qualifications
- High school diploma or equivalent, and minimum 6 months front desk experience.
- Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
- Ability to communicate with guests and staff in English.
- Knowledge of hotel key system.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.