What are the responsibilities and job description for the Veterinary Client Service Representative position at Gold Coast Center for Veterinary Care?
DescriptionAt Gold Coast Center for Veterinary Care, we are dedicated to delivering exceptional medical care with compassion, professionalism, and warmth. Our AAHA-accredited, specialty & emergency hospital proudly serves pets and their families with top-tier medicine and client-centered service. If you thrive in a fast-paced environment, love helping people and animals, and enjoy being part of a collaborative medical team — we’d love to meet you!Some of the responsibilities you will own in this role:Client Service & Front Desk SupportProvide warm, professional customer service to clients and petsAnswer phones, schedule appointments, and manage check-ins/check-outsRelay messages and updates between clients and medical staffBuild and maintain positive client relationshipsMedical Records & CommunicationCollect, review, and upload medical records from referring veterinariansEnsure accurate patient information, vaccine history, and documentationSupport client communication and outreach as neededAdministrative Hospital SupportProcess invoices and paymentsAccurately input data into practice management softwareFill prescription and food requests as directed by a veterinarianAssist with over-the-counter product sales and client educationThis is not a complete list of duties; responsibilities may shift as hospital needs evolve.Preferred Qualifications A passion for animals and helping pet parentsStrong communication and interpersonal skillsAbility to multitask and work efficiently in a busy environmentComfortable with computer systems and digital record managementPositive, team-focused attitudeBenefitsPaid time offHealth insuranceDental InsuranceVision insuranceEmployee discountsFlexible schedules401K with company matchTraining and Career development
Salary : $18 - $20