Commercial Operations Technology Manager

Information about #32537 Commercial Operations Technology Manager

Work Location: This role can work remotely in the continental US, provided that core business hours (Eastern Standard Time) are maintained

Formulated to Care

For more than 75 years, GOJO, Makers of PURELL® has been powered by people who are energized by helping the world experience greater health and well-being.

The positive impact of our PURELL® hand and surface hygiene solutions is driven by our global community of highly collaborative and talented team members who love to learn, innovate, care for each other, and deliver our Purpose of Saving Lives and Making Life Better.

Role Objective

This role leads the transformation and ongoing optimization of Commercial Operations technology and systems. Partnering closely with IT and business teams, it drives strategic initiatives, continuous improvement, and automation that improves efficiency, delivers an effortless customer experience, and supports realization of business outcomes. The role oversees system performance and enhancements, translates business needs into technical solutions, and builds and develops a high performing team of systems professionals. performing team of systems professionals.

Essential Functions and Responsibilities

• Transformation & Project Leadership
• Lead strategic technology projects across commercial operations, overseeing implementation of the commercial operations transformation roadmap in partnership with IT and business teams
• Leverage strong operational and technology knowledge to identify opportunities to leverage systems to improve efficiency and drive an effortless customer experience
• Support development of business case documentation for roadmap initiatives
• Identify KPIs and drive reporting to stakeholders on status and impact of transformation efforts
• Continuous Improvement
• Establish process for soliciting, prioritizing, and gaining stakeholder alignment on continuous improvement opportunities for SAP, Salesforce, Conexiom, and EDI workflows
• Partner with IT and other system stakeholders to design and implement identified continuous improvement opportunities
• Drive regular connections with IT teams to translate business needs into technical requirements, and to track and monitor status of projects
• Develop training and knowledge hub to support commercial operations teams in maximizing use of systems
• Act as SME for system-related projects; influence technology strategy
• Champion automation and process optimization across Commercial Operations
• System Management
• Monitor system performance for call center technology, SAP order processing, and Salesforce workflows, coordinating with IT to address issues as needed
• Partners with teams on the configuration, testing, and deployment of system enhancements
• Ensure business requirements work within allocation rules and OOS standards[TG1.1][RP1.2][GT1.3]
• Team Leadership
• Manage System Specialists and Systems Analysts
• Build leadership, operational, and customer‑centric capabilities across team
• Coach and develop team through regular performance reviews, feedback, and individualized development plans
• Define and monitor SLAs for how team will review, prioritize and implement requests

Education and Experience

• Experience independently leading complex projects from design through go live, working with cross-functional stakeholders
• Expert ERP/CRM knowledge (SAP, Salesforce); BI tools (Tableau, Power BI); advanced Excel
• Familiarity with APIs, data mapping, and integration concepts
• Bachelor’s degree preferred; MBA or technical certifications preferred
• With degree, minimum five (5) years of experience in customer service/operations or technology roles
• Requires minimum of 8 years' experience without degree
• Minimum 4 years' experience in leadership roles managing multiple teams or functions

Supervision/Coordination

• Mentors managers within GOJO
• Directly supervises some GOJO team members in the customer operations organization
• Influences enterprise-level projects and organizational change

Travel Requirements

Overnight Travel - sporadic - required.

Travel between campus locations in Northeast Ohio as needed

Compensation & Benefits

The expected starting pay for this role is between $92,200.00 - $126,800.00 per year. Within this range, an offer will depend on factors such as level of experience and technical competencies relevant to this specific role, as well as internal equity considerations. In addition to base pay, all GOJO team members are bonus eligible. Click Here for a comprehensive list of benefits we offer including 401(k) match, parental leave, and onsite well-being care.

To Apply:

To apply for this position, please complete the online application process. You will have an opportunity to include your resume and a cover letter. GOJO is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability. Applicants must be lawfully authorized to work in the United States.

Recruiters, Search Agencies or others referring candidates to GOJO Industries, Inc. without written authorization from GOJO Industries, Inc. Human Resources will not be compensated in any way for their online referral even if GOJO Industries, Inc. hires the candidate. GOJO does not seek or respond to unsolicited resumes for positions that are not listed in the Careers section.