Team Lead Medical Assistant

You're more valuable than ever - And that's just how we'll make you feel.

Community GoHealth

Team Lead Medical Assistant

Full time

The Team Lead Medical Assistant supports providers, Radiologic Technologists, and patients by overseeing day-to-day clinical and administrative operations within the center. This role blends leadership responsibilities with hands-on patient care, ensuring high-quality, efficient service delivery.

This position plays a key role in driving operational excellence, supporting team performance, and delivering an exceptional patient experience aligned with our mission and core values: Collaboration, Innovation, Diversity & Inclusion, Integrity, and Accountability.

Leadership & Operations

• Provide day-to-day supervision and support to center team members
• Oversee daily operations including inventory, ordering, cash handling, and follow-ups
• Conduct monthly inventory and approve supply orders
• Support ROM with patient concerns and center-level escalations
• Participate in hiring processes and provide feedback on candidates
• Assist with performance management, coaching, and development of team members
• Support MOD (Manager on Duty) responsibilities including meetings, events, and weekend coverage
• Partner with leadership on KPIs and strategic initiatives (NPS, patient flow, registration accuracy, etc.)
• Assist with staffing coverage as needed, including last-minute callouts

Patient Care & Clinical Support

• Perform patient intake, including medical history, vitals, and visit documentation
• Conduct point-of-care testing (e.g., flu, strep, urinalysis, ECG)
• Prepare patients for exams and support providers during visits
• Educate patients and provide updates on care status
• Coordinate referrals and follow-up care
• Complete patient registration, insurance verification, and co-pay collection

Administrative & Compliance

• Maintain accurate medical records and EHR documentation
• Ensure clinic cleanliness, stocking, and readiness
• Perform opening/closing procedures and end-of-day reporting
• Monitor equipment calibration, QA/QC logs, and submit maintenance requests
• Conduct patient follow-up calls and manage communications
• Support compliance with company policies, including corrective action processes

Education

• High school diploma or equivalent required
• Graduate of an accredited Medical Assistant program preferred

Experience

• 2 years of Medical Assistant experience required
• 5 years of healthcare or relevant experience (or military medical experience) may be considered in lieu of certifications
• Leadership or supervisory experience preferred

Certifications One of the following is required:

• CMA (AAMA)
• RMA (AMT or AAH)
• CCMA (NHA)
• NCMA (NCCT)
• NRCMA (NAHP)
• ARMA

OR accepted at hire:

• EMT, CNA, LPN, or RN

Additional requirements:

• BLS certification (required at hire)
• CPOE certification within 2 weeks of start (if not already certified)
• Valid driver's license and successful MVR check

• Strong knowledge of medical terminology and clinical workflows
• Excellent time management and multitasking skills
• Strong communication and interpersonal skills
• High attention to detail and organizational ability
• Proficiency in Microsoft Office and Electronic Health Records (EHR) systems
• Customer service-focused with strong problem-solving skills

• Collaboration: Builds strong partnerships across teams
• Innovation: Drives efficiency and process improvements
• Diversity & Inclusion: Fosters an inclusive, respectful environment
• Integrity: Acts ethically with professionalism and accountability
• Accountability: Takes initiative and delivers results

• Must be able to work flexible schedules, including weekends and holidays
• May be required to travel between centers as needed
• All other duties as assigned

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy