Road Supervisor

Summary

The Road Supervisor is responsible for field-level oversight of transportation operations to ensure safe, timely, and compliant service delivery. This position involves real-time monitoring of drivers and fleet activity, responding to road incidents, and utilizing telematics and dispatch systems such as Samsara and Autofleet to support efficient operations.

Responsibilities

The Road Supervisor will be responsible for:

• Monitoring and coaching drivers on performance and safety
• Responding to breakdowns, incidents, and customer complaints
• Coordinating with dispatch and fleet maintenance
• Ensuring compliance with DOT, DMV, and Article 19-A regulations
• Managing on-the-road operations using Samsara and Autofleet

Essential Duties

• Use Samsara for real-time vehicle monitoring, driver behavior tracking, and incident alerts
• Use Autofleet to manage fleet deployment, adjust schedules, and optimize routing
• Conduct field evaluations, road checks, and ride-alongs
• Assist with daily pull-outs and end-of-day pull-ins
• Respond to road emergencies, accidents, and service interruptions
• Communicate with dispatchers, drivers, and maintenance to resolve issues quickly
• Document service disruptions, incidents, and field observations
• Provide on-the-spot coaching and guidance to drivers

Non-Essential Duties

• Support training initiatives for new drivers
• Participate in internal audits or reporting initiatives
• Assist with random drug/alcohol testing, if certified

Supervisory Responsibilities

• No direct supervisory authority, but serves as a field-level leadership presence
• Provides feedback, reports, and recommendations to the Operations and HR teams
• May assist in directing driver actions in the field

Required Skills & Qualifications

Education and Experience

• High school diploma or equivalent required
• Minimum 2 years of experience in transit, logistics, or fleet operations
• Prior experience as a dispatcher, driver, or road supervisor preferred
• Valid CDL (Class B with Passenger and Air Brakes endorsements) strongly preferred

Technical and Computer Skills

• Proficiency in Samsara and Autofleet or similar fleet telematics and optimization platforms
• Familiarity with tablets, radio communication devices, and dispatch systems
• Basic knowledge of Microsoft Excel, Outlook, and mobile applications

Language Skills

• Fluent in English (spoken and written)
• Bilingual skills (e.g., Spanish, Haitian Creole, Mandarin) are a plus

Preferred Skills & Qualifications

• Knowledge of NYC Department of Transportation and TLC guidelines
• Training or certification in DOT safety or Article 19-A compliance
• Experience in incident management and on-road decision-making
• Strong interpersonal skills and ability to de-escalate tense situations

Employee Rewards and Incentives

• Competitive hourly pay with overtime opportunities
• Paid time off and sick leave
• Medical, dental, and vision insurance
• Opportunities for growth into dispatch, training, or operations leadership roles
• Access to ongoing safety and leadership training

Recruiters’ Contact Information

If you have any questions about this position or would like to apply, please contact:

Recruiter's Name: Andrew Lui

Phone Number: 929-566-6933 Ext:4

Email Address: Hr@2gobus.com

Company Name: Gogo Bus