What are the responsibilities and job description for the Dispatcher Home Services position at Goettl Air Conditioning & Plumbing?
Posting Details
San Antonio
San Antonio Branch
7847 Fortune Drive
San Antonio, TX 78250, USA
San Antonio
San Antonio Branch
7847 Fortune Drive
San Antonio, TX 78250, USA
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Job Details
Description
Why Choose Goettl?
Responsibilities
As a Dispatcher, you’ll be responsible for efficiently coordinating and deploying technicians while ensuring an exceptional customer experience. Your responsibilities will include:
🔹 Required Qualifications:
Goettl is more than just a company—it’s a family. We are committed to innovation, excellence, and empowering our employees to achieve their best. If you're ready to build a career with a company that values your skills and supports your growth, apply today!
📢 Apply Now & Join the Goettl Team!
Qualifications
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Motivations
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Education
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Preferred
High School or better.
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Experience
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Licenses & Certifications
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
- Posted: July 9, 2025
- Full-Time
- On-site
- Locations
San Antonio
San Antonio Branch
7847 Fortune Drive
San Antonio, TX 78250, USA
San Antonio
San Antonio Branch
7847 Fortune Drive
San Antonio, TX 78250, USA
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Job Details
Description
Why Choose Goettl?
- Competitive Compensation: Flat rate pay plus commission on most jobs.
- Ongoing Training: Grow professionally and financially with continuous learning opportunities.
- Comprehensive Benefits: Medical, dental, vision, and life insurance.
- Retirement Savings: 401K with company match.
- Career Growth: Opportunities to advance in multiple locations.
- Work-Life Balance: Paid time off.
- Professional Support: Uniform service and boot allowance.
- Reliable Technology: Centralized scheduling with ServiceTitan.
- Supportive Team Environment: Work closely with technicians, service teams, and call center staff.
Responsibilities
As a Dispatcher, you’ll be responsible for efficiently coordinating and deploying technicians while ensuring an exceptional customer experience. Your responsibilities will include:
- Dispatching and deploying technicians promptly to meet customer needs.
- Ensuring response times align with company standards and maintenance agreements.
- Attending ongoing training to stay updated on company services and offerings.
- Partnering with service, sales, and operations teams to schedule and reschedule jobs as needed.
- Managing material and equipment ordering.
- Tracking technician locations and updating customers on estimated arrival times.
- Reviewing, verifying, and confirming service calls 24 hours in advance.
- Ensuring the call center has booked calls correctly before dispatching technicians.
- Selling and renewing service agreements.
- Assisting in compliance management for technician documentation.
- Building and scheduling projects efficiently.
- Maintaining clear and accurate communication between technicians, customers, and internal teams.
🔹 Required Qualifications:
- FLEXIBILITY TO WORK NIGHTS and WEEKENDS AS NEEDED
- Strong organizational and time management skills
- Effective communication and customer service abilities
- Ability to multitask in a fast-paced environment
- Problem-solving skills and ability to manage technician schedules effectively
- Basic knowledge of HVAC and plumbing services (preferred but not required)
- Experience with dispatching software such as ServiceTitan (preferred)
Goettl is more than just a company—it’s a family. We are committed to innovation, excellence, and empowering our employees to achieve their best. If you're ready to build a career with a company that values your skills and supports your growth, apply today!
📢 Apply Now & Join the Goettl Team!
Qualifications
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Skills
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Behaviors
0">
0">
:
0" style="display: none;">
Motivations
0">
0">
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Education
0">
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Preferred
High School or better.
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Experience
0">
0">
0" style="display: none;">
Licenses & Certifications
0">
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
