What are the responsibilities and job description for the Experienced Phone & Laptop Repair Technician position at GoEBITS?
Phone & Computer Repair Technician
We are looking for a skilled and dedicated Phone & Computer Repair Technician to join our team. In this role, you will diagnose, repair, and maintain a variety of devices, including Windows PCs, Apple Macs/MacBooks, iPhones, and other mobile devices.
The ideal candidate has strong hands-on computer repair experience, particularly with Apple products, excellent troubleshooting skills, attention to detail, and a commitment to providing high-quality customer service.
If you are passionate about technology, enjoy solving problems, and take pride in quality repairs and customer service, we would love to hear from you.
Key ResponsibilitiesComputer & Device Repair
- Diagnose and repair desktop and laptop computers, including Windows PCs and Apple Macs/MacBooks
- Troubleshoot and resolve hardware, software, and operating system issues on Windows and macOS
- Diagnose hardware failures and determine appropriate repair solutions
- Install, configure, and update operating systems, software applications, and peripherals
- Perform data backup, transfer, and recovery services
- Upgrade and replace components such as RAM, SSDs, batteries, screens, keyboards, and other hardware
- Perform virus/malware removal and other software troubleshooting
- Repair cell phones, including iPhone and Android devices, such as screen, battery, and charging-port replacements (preferred but not required)
Customer Service & Front Desk
- Check in customer devices and accurately document reported issues
- Communicate repair findings, recommendations, pricing, and progress updates to customers
- Maintain accurate records of repairs, inventory, customer information, and service requests
- Assist customers with basic technical questions and recommendations
- Handle devices carefully and maintain customer data privacy and confidentiality
- Maintain a clean, organized, and professional work environment
Required Qualifications
- Minimum of 2 years of professional computer repair experience
- Strong hands-on experience repairing both Mac and PC computers
- Strong knowledge of Windows and macOS operating systems and troubleshooting techniques
- Experience diagnosing and repairing hardware and software issues
- Excellent problem-solving and troubleshooting skills
- Strong attention to detail and commitment to quality workmanship
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Ability to manage multiple repairs and prioritize work efficiently
- Valid driver's license and reliable transportation
- Comfortable driving between Bellevue and Seattle as needed for device pickup/drop-off
Preferred Qualifications
- Experience with iPhone, iPad, or Android device repair
- Experience with Apple hardware and Apple-specific troubleshooting
- CompTIA A , Apple certification, or other relevant technical certifications
- Experience with data recovery
- Experience with virus/malware removal
- Soldering or microsoldering experience
- Previous customer service or front-desk experience
- Experience working in a computer repair shop or similar technical service environment
Benefits
- Competitive pay based on experience
- Employee discounts
- Opportunities for advancement
- Flexible schedule, if applicable
- Hands-on experience working with a wide range of Apple and PC devices
What We're Looking For:
We are looking for someone who is technically skilled, dependable, and customer-focused. This position is a good fit for someone who enjoys hands-on repair work but is also comfortable interacting with customers and occasionally transporting devices between locations.
Job Types: Full-time, Part-time
Pay: From $25.00 per hour
Ability to Commute:
- Seattle, WA 98105 (Required)
Ability to Relocate:
- Seattle, WA 98105: Relocate before starting work (Required)
Work Location: In person
Salary : $25