Lobby Attendant

POSITION FOCUS

Lobby Attendant is responsible for the overall cleanliness and order in hotel lobby and common guest areas. Responds to guest requests and provides prompt and courteous service.

ESSENTIAL RESPONSIBILITIES

• Maintains area outside and around hotel and public space cleanliness.
• Complete daily, weekly and quarterly cleaning checklists.
• Dust and polish furniture, fixtures, thresholds, base boards, railings, elevators, stairwells and window frames.
• Vacuum and spot clean carpeting, upholstery and drapery. Remove any gums from surfaces.
• Clean and shine all glass and metal surfaces.
• Empty all materials from trash receptacles and polish. Replace trash bags if used. Remove trash to dumpster.
• Clean offices as assigned.
• Clean public restrooms and stock with supplies.
• Clean public and service elevators (inside and out).
• Complete all restocking and cleaning duties by performing opening and closing side work as instructed.
• Appearance must be clean and professional with a cheerful and courteous demeanor at all times.
• Notify housekeeping leadership, maintenance department or MOD of malfunctioning equipment, supplies needed or damage to floor covering, upholstery,
• Attends all departmental meetings in person in order to enhance communication and gain knowledge of products, service and facility.
• Follow all safety guidelines to ensure safety and protection of self, associates and guests.

OTHER RESPONSIBILITIES

• Performs other duties as assigned, requested or deemed necessary by management.
• Provides assistance to other outlets and hotel departments to contribute to the best overall performance.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
• Must fully comply with rules and regulations for the safe and efficient operation of the hotel facilities.

JOB QUALIFICATIONS

Competencies

Energy and Drive

Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations

Strategic Skills

Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions

Personal and Interpersonal Skills

Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience, Positively accepts and provides feedback.

Operating Skills

Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results

Knowledge/Skills

Ability to meet standard appearance. Ability to meet cleaning standards. Basic understanding of cleaning methods, cleaning implements and chemicals

Abilities

Lifting cleaning supplies -30 lbs., pushing and pulling equipment -30-50 lbs., carrying supplies -30 lbs. (All done frequently during shift). Bending to start machines and load chemicals -done frequently during shift. Must be able to be on feet and walk behind floor care equipment for full shift. Continuous standing may be required. No driving required.

Education/Formal Training

No formal education required.

Experience

No experience required

Material/Equipment Used

Chemicals/Agents used: Wax, stripper, sealer, carpet spotter, carpet shampoo (used daily). Protective clothing -safety shoes worn 100% of shift. Operate high speed buffer, extractor, wet vacuum (used daily).

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 80% of shift.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person