What are the responsibilities and job description for the Supervisor position at Goddess and The Baker?
Summary
Supervises restaurant operations and employee performance to ensure the best possible customer service is delivered to our guests. Responsible for performing all functions relating to the effective operation of the restaurant and perform duties of management in his/her absence
Essential Duties and Responsibilities:
• Knows the GAB mission statement and can execute
• Welcomes guests using the 10-4 rule
• Deliver impeccable guest satisfaction by making it your number one priority
• Acts as the Guest Services Coordinator during peak volume periods and assigns others, as needed
• Executes 100% table touches, meeting new guests and cultivating regulars to have a positive impact on the
financial results of the restaurant
• Monitors performance against daily sales goals to achieve annual forecast
• Able to perform all FOH duties
• Comprehends labor cost and makes cuts in accordance with local labor laws
• Maintain a clean and operationally functional restaurant which includes; floors, mats, restrooms, trash
receptacles, coffee station & equipment, tables & chairs, specials board, office equipment, doors and windows
• Assists with the preparation and execution of catering orders
• Acts as designated trainer for new hire employees excluding the barista area and bakery when applicable
• Assists with inventory counts for all paper goods, food, beverages and other retail items.
• Reviews nightly time entries to ensure time report accuracy for payroll.
• Records intracompany exchanges and generates related invoicing.
• Maintains the facility by supervising adherence and completion of departmental checklists
• Ensures complete Guest Satisfaction based on company guidelines
• Manages quality control by monitoring all food/beverage production and plating
• Performs all opening and closing duties in accordance with company standards
• Be an exemplary model for the Goddess and the Baker brand, both on and off the job
• Notifies AGM and/or GM of any needed maintenance and repair to the facility
• Other duties may be assigned
Required Skills and Education:
• Oral and Written Communication Skills
• Customer Relations
• Diplomacy
• Organization
• Professionalism
• Keyboard Skills
• Computer Literacy
• High School Diploma or Equivalent
• Prior leadership experience in a customer service role is preferred, but not required
• Valid Food Handlers Certification