WIOA Program Manager

Intro/Program Description: Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $ 50 million. Goddard Riverside is one of New York City’s leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults across Manhattan and New York City.

Purpose of Position: The WIOA Program Manager is responsible for the overall management, performance, and compliance of Workforce Innovation and Opportunity Act (WIOA)-funded programs. This role oversees program operations, staff supervision, data integrity, and performance outcomes, ensuring alignment with funder requirements and organizational goals.

Schedule: Monday- Friday 35 hours a week

Salary Range: $66,300 - $70,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Role, Responsibilities, and Essential Duties

Program Oversight & Implementation

• Oversee day-to-day operations of WIOA-funded programs
• Develop and implement workflows, policies, and procedures
• Monitor enrollment, service delivery, and participant flow
• Ensure all program components are executed with fidelity
• Monitor case management practices, supporting the supervision of case managers and social work interns that support program delivery and addresses participant barriers
• Support budget management and report submissions
• Participate in planning and improvement efforts
• Support staff in understanding data expectations, systems, and best practices for documentation
• Ensure high-quality participant service delivery

Performance Management & Outcomes

• Track program performance metrics (enrollment, MSGs, credentials, placements, retention)
• Analyze data to identify trends and gaps
• Implement strategies to improve performance
• Prepare performance reports

Compliance & Data Oversight

• Serve as the point person for instructional data quality and reporting compliance
• Monitor and support adherence to funder requirements related to documentation, assessments, and outcomes
• Collaborate with program leadership to prepare monthly reports and performance updates
• Conduct routine internal audits of instructional and student data to identify gaps and implement corrective actions
• Support staff in understanding data expectations, systems, and best practices for documentation
• Serve as point of contact for audits

Staff Supervision & Development

• Supervise and evaluate program staff, providing coaching and feedback
• Support hiring and onboarding
• Participate in staff meetings, professional development, and coaching sessions to continuously improve instructional quality
• Collaborate with case manager(s) and support staff to address student academic and socio-emotional needs
• Contribute to curriculum development and continuous program improvement efforts
• Foster an inclusive environment that respects and values individuals from diverse backgrounds

Leadership and Collaboration

• Participate in staff meetings and 14 hours of mandatory RAEN-Led professional development trainings.
• Collaborate with program staff to ensure high-quality programming and a positive participant experience.
• Build employer and community partnerships, collaborate with workforce system partners
• Support participants with post-secondary opportunity attainment

Administrative & Additional Responsibilities

• Maintain confidentiality of student information, including educational, social, and emotional records
• Utilize Microsoft Office and data systems effectively to support instruction and reporting
• Ensure compliance with all health, safety, and organizational protocols
• Perform additional duties as assigned by program leadership

Educational Requirements and Qualifications

• Bachelor’s degree in social work, youth development, or education or related field
• Minimum of 2 years of working with adolescents, young adults or adults
• Strong understanding of adult learning theory and positive youth development practices
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational, time management, and communication skills
• Ability to manage multiple priorities while maintaining accuracy and attention to detail

Preferred Qualifications:

• Master’s degree in social work, youth development, or education
• Experience working with out-of-school youth and/or adult learners in a workforce development or community-based setting
• Experience with program compliance, data audits, and performance reporting
• Familiarity with workforce development programs and funder requirements (WIOA)
• Bilingual (Spanish or other languages relevant to the community served)
• Experience with student assessment tools (e.g., TABE) and data-driven instruction

Knowledge, Skill and Abilities

• Experience facilitating group activities or youth programming.
• Ability to manage group dynamics and implement positive behavior support strategies.
• Cultural competency and experience working with diverse youth populations.
• Enthusiasm for mentoring and supporting teen development.
• Basic understanding of word processors (Microsoft Word, Google Docs)

Physical Requirements/Working Conditions

• Ability to stand, walk, and move around the classroom for extended periods during instruction
• Ability to sit for prolonged periods while completing administrative tasks, including data entry and reporting
• Frequent use of a computer, including typing, viewing screens, and navigating data systems
• Ability to lift and carry instructional materials and supplies (up to approximately 15–20 pounds)
• Work is primarily performed in a classroom and office environment within a community-based setting
• May require occasional evening hours to support program schedules (e.g., evening GED classes)
• Occasional participation in off-site meetings, trainings, or program events
• Ability to respond to the needs of a dynamic classroom environment, including managing behavioral challenges in a professional manner

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Salary : $66,300 - $70,000