NORC Manager of Outreach and Program Development (East)

Organization Overview: The Stanley M. Isaacs Neighborhood Center (Isaacs Center) is a non-profit, multi-service organization focusing primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational. Goddard Riverside Community Center (GRCC) is a well-established Manhattan community-based agency with an annual operating budget of approximately $ 30 million. GRCC is one of New York City’s leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults through 25-plus programs at 22 sites across Manhattan.

Position Summary: Reporting to the Aging Services Program Director the NORC Manager of Outreach and Program Development will be responsible for leading the implementation of outreach initiatives, conducting/supervising community, developing and overseeing activities and events programming for NORC members, providing coordination for supplementary services e.g. food distribution as well as health promotion events; coordinating meetings of partners; provides case assistance and case management. The NORC Manager focuses on the satisfaction of the members, consultants, and community participants’ overall experience from initial engagement and participation in programming through constant effective communication and interaction. The NORC Manager will build a relationship-based membership that moves members, consultants, and community participants along a continuum from a casual connection to a committed level of involvement and the delivery of the appropriate programs and activities to ensure an engaging, energetic environment for all members of the social, wellness and recreational programs.

Schedule: 35 hours per week

Salary Range: $66,300-$75,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties 

• Meets with potential new members to explain services available and to assess client needs, oversee the initial registration process, including intake, needs assessment, and health indicator surveys, and enroll new participants.
• Assist and advocate for seniors on a wide range of issues including entitlements, health and mental healthcare, and housing
• Perform occasional assessments and make home visits to older adults to identify their needs, link them to services, and provide ongoing social contact.
• Manage a small case load to meet case management and assistance deliverables
• Document services provided according to program and agency guidelines
• Compile and maintain reports for program evaluation, senior leadership, and funders.
• Implement and administer a wide variety of programming to benefit NORC participants
• Communicate and Liase between the program and its funders at NYC Aging and NYSOFA as well as support with assessment and reporting needs.
• Conducts annual needs assessment and program satisfaction surveys to measure the impact of services provided and makes service changes based on outcomes
• Conduct sustained community outreach and marketing to potential community partners who might provide services to NORC members or develop collaborative activities and initiatives
• Create internal programming, community surveys, and enrichment that meets the interest and needs of the community.
• Implement, support, and follow all agency policies and procedures.
• Promote the agency by performing outreach, participating in community events, and representing the agency to the public.
• Develop and implement outreach strategies to reach severely isolated residents
• Facilitate NORC Partners meetings to keep them informed about NORC Program development.
• Work along side the finance team to manage and oversee budgets and expenses for the program.
• Coordinate off-site programming, field trips, and supervision of the participating members.
• Effectively respond to program-related inquiries from the members, staff, and the community.
• Perform data entry to support the flow of data and statistics for internal reporting and contract requirements.
• Other duties as needed.

Qualifications/Educational Requirements:

• Masters of social work or related field required and possess relevant experience with the aging population.
• Proficient in Microsoft Word, Excel, Outlook and Publisher.
• CPR certified and AED/First Aid Certified or be willing to attend both trainings
• Bilingual, English/Spanish required
• Highly resourceful team player, with the ability to also be extremely effective independently
• Bicultural skills desirable, but not required
• Ability to work some flexible hours (e.g., evenings and weekends)

Skills, Knowledge and Abilities: 

• Experience and success working in partnership with an aging community, residents and community organizations
• Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment
• Experience with and interest in working with an aging population
• Excellent verbal and written communication skills
• Ability to work well with a diverse group of staff and Activity Specialists
• Willingness to work select weekends and to occasionally adjust hours to accommodate the needs of the role and programming
• Excellent organization and planning skills

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Salary : $66,300 - $75,000