LSNC Aging Services Case Assistant

Description

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Intro/Program Description: Lincoln Square Neighborhood Center (LSNC) is a multigenerational program of Goddard Riverside that serves the educational, recreational, and cultural needs of the Lincoln Square community, with a particular focus on residents of the Amsterdam Houses and Amsterdam Addition. LSNC Aging Services are funded by the New York City Department for the Aging (DFTA) and the New York State Office for the Aging (SOFA). More than 600 active members participate in the program, which provides daily nutritious hot lunches along with a wide range of wellness, educational, artistic, and social programming. Through comprehensive services—including case management, case assistance, and health promotion—LSNC Aging Services helps older adults (age 60 ) lead vibrant, healthy, and meaningful lives. The Naturally Occurring Retirement Community (NORC) program specifically supports residents age 60 of the Amsterdam Houses and Amsterdam Addition NYCHA developments. NORC services include social services, health promotion activities, and recreational, cultural, and social opportunities. Approximately 50% of participants are Spanish-speaking. The NORC operates in conjunction with the Older Adult Center, which is open to all New Yorkers ages 60 and older.

Position Summary:  Under the supervision of the LSNC Aging Services Program Director and the LSNC NORC Program Manager, the Case Assistant provides essential support and services to older adult clients. Responsibilities include completing new client registrations and annual assessments, updating client records, and reassessing client needs on an annual basis. The Case Assistant assists with applications and recertifications for benefits, makes referrals, and connects clients to critical services such as post-discharge homecare, legal assistance, and medical care. The role also involves client advocacy with public and private systems, collaboration with the on- site nurse, and providing telephone reassurance and friendly visiting. Additionally, the Case Assistant conducts home visits to ensure clients’ safety and well-being.

Schedule: Monday through Friday, 8:00 am to 4:00 pm. Weekends: Cooling Center Administration if required (occasionally, summer only, rotation schedule)

Salary: $34,130.58

Roles, Responsibilities, and Essential Duties

Roles, Responsibilities, and Essential Duties:

Under the supervision of the Program Director and LSNC NORC Manager, the Case Assistant provides direct client support and contributes to the effective operation of LSNC Aging Services. Responsibilities include:

Client Services

• Provide advocacy, information, and referrals to connect clients with entitlement/benefits counseling, health and mental health care, food assistance, housing resources, caregiver referrals, and other services in line with program guidelines.
• Conduct new member registrations, annual assessments, re-registrations, and health indicator requirements.
• Perform home visits to homebound seniors to evaluate needs, ensure safety, link them to services, and provide ongoing social contact.
• Collaborate with the on-site nurse to coordinate medical care and assist with medication management.
• Support clients with scheduling and coordinating appointments, including providing reminders and follow-up.
• Deliver emergency outreach and assistance as needed.
• Provide friendly visiting and telephone reassurance to reduce isolation.

Documentation and Compliance

• Maintain accurate, timely client records in both written and electronic formats.
• Enter data into client databases in accordance with agency and program standards.

Team and Program Support

• Participate in staff meetings, supervision sessions, training programs, and case conferences.
• Contribute to program assessments, evaluations, and improvement plans.
• Assist with the daily oversight of senior center activities and respond appropriately to emergencies.
• Support operational needs, including lunch ticket distribution and front desk coverage, when required.
• Assist with outreach, engagement, and promotion of program services within the community.

General

• Perform other duties as required.

Qualifications and Educational Requirements

• High school diploma required
• Fluency in Spanish is required
• Experience working with older adults preferred

Skills, Knowledge, and Abilities

• Sensitivity to the strengths, challenges, and needs of older adults
• Strong work ethic and reliability
• Ability to multi-task and work effectively in a fast-paced environment
• Strong written communication skills, with the ability to write concise and clear case notes
• Ability to communicate effectively with clients who may have physical disabilities, sensory impairments (hearing, vision), and/or mental health challenges
• Ability to work collaboratively as a team member while also carrying out independent responsibilities

Computer Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to use or learn electronic client databases
• Ability to use or willingness to learn DFTA’s PeerPlace/or new system (training provided)

Physical Requirements

• Ability to circulate in the lunchroom for approximately one hour per day and greet clients in hallways, escorting them to offices as needed
• Preferred: ability to walk and stand frequently throughout the day
• Ability to travel locally to conduct home visits, accompany participants to appointments, and follow up post-hospitalization as required

Work Environment

• Senior center environment located within NYCHA housing facilities
• Shared office space on the second floor, accessible by elevator
• Occasional fieldwork and home visits to support client needs

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job

Salary : $34,131