Case Manager (W 107th St)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults throughout Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Purpose of Position: To deliver effective case management services using a strengths-based, client-centered approach to promote optimal well-being and maintain stable housing.

Schedule: Monday through Friday 9:00 am to 5:00 pm

Salary Range: $46,000 - $52,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

• Serve as case manager for formerly homeless adults with mental health, substance use and other co-occurring disorders
• Perform intake, assessment, service planning, advocacy, referral and escort services
• Provide case management; identify short and long-term treatment goals and help clients achieve them, including linkages to community programs such as medical, psychiatric and drug treatment services.
• Utilize evidence-based practices such as person- centered planning and motivational interviewing.
• Maintain case records with documentation of services provided and outcomes, according to specific program procedures. Responsible for case notes and service plans using an electronic database
• Assist clients in receiving and maintaining entitlements
•  Track and Monitor Covid cases, and Hospital visits
• Accompany clients on visits to doctors, entitlement offices or other community services as needed
• Serve as liaison between other service providers and community resources

• Encourage engagement and participation in services and activities
• Participate in weekly staff meetings, case conferences, training programs and supervision meetings

• Assist with the design, planning, and implementation of group activities and events

Qualifications/Educational Requirements

• Bachelor’s Degree required
• Experience working with homeless adults preferred
• Experience working with individuals diagnosed with severe and persistent mental illness, substance abuse and/or co-occurring disorders preferred
• Prior case management experience preferred
• Bilingual (English and Spanish) preferred

Skills, Knowledge and Abilities

• Understanding of housing first model
• Understanding of severe and persistent mental illness
• Understanding of harm reduction and trauma informed care
• Strong interpersonal skills
• Strong written and verbal skills 
• Team player

Computer Skills: To perform this job successfully, an individual should be:

• Proficient in Microsoft Outlook and Excel
• Able to use or learn computer databases such as AWARDS, MAVEN, Paycom

Physical Requirements

•  Walking and traveling to escort clients to various appointments throughout the city
• Occasional visits to hospital emergency rooms

Work Environment

• Mostly indoor office
• Regular home visits to client living spaces required

Employee Benefits:

• Medical/Dental/Vision

• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts

• 403B Thrift Retirement Plan

• 12 Annual Sick Days

• 12 Agency Holidays

• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment

• Total of more than 6 weeks (a month and half) of paid time off

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Salary : $46,000 - $52,000