Front Desk/Night Auditor

We are seeking a reliable, customer-focused Front Desk Agent/Supervisor to join our team at our Bridgeport, WV Location. This is a key position responsible for ensuring seamless guest check-in/check-out, managing front desk operations, and acting as the central liaison between departments—Front Desk, Housekeeping, Breakfast, and Maintenance. The ideal candidate will be tech-savvy, detail-oriented, and passionate about guest satisfaction and operational excellence.

Key Responsibilities: Guest Services & Front Desk Operations

• Greet and assist guests with check-in/check-out, reservations, and inquiries.
• Ensure accuracy in all guest billing and payment transactions.
• Resolve guest concerns promptly and professionally, escalating when necessary.
• Monitor guest satisfaction and ensure a welcoming and problem-free stay.

Supervisory & Administrative Duties

• Oversee day-to-day front desk operations during your shift.
• Train, support, and guide front desk team members in delivering exceptional service.
• Maintain accuracy in shift reports, logs, and documentation.

Cross-Department Liaison

• Serve as the central communication point between Front Desk, Housekeeping, Breakfast, and Maintenance to ensure:
• Clean and ready rooms for guest check-in.
• Breakfast area is stocked, clean, and guest-ready each morning.
• Prompt resolution of guest room issues or property maintenance requests.
• Conduct daily stand-ups or use tools to align department teams for seamless operations.

Technology & Automation Awareness

• Utilize property management software (Opera Cloud), revenue systems (RevIQ), and communication tools efficiently.
• Proactively identify process improvement opportunities and support hotel automation initiatives.

Qualifications:

• High school diploma or equivalent required; hospitality or business training preferred.
• Minimum 1 year of hotel front desk or supervisory experience.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable with technology and systems (training will be provided).
• Professional demeanor and problem-solving mindset.
• Willingness to work weekends, holidays, and flexible shifts as needed.

Why Join Us?

• Opportunity to be part of a tech-forward, guest-focused hotel that values operational excellence.
• Be empowered to lead cross-department communication and directly impact guest satisfaction.
• Learn and grow in a supportive environment where ideas for improvement are encouraged.

Job Types: Full-time, Part-time, Temporary, Contract, Internship

Pay: $10.00 - $15.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $10 - $15