Operations Quality & Performance Lead

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

Role Overview 

The Lead of Operations Quality & Performance will support the ongoing growth and sustainability of GOAT Group’s quality performance program. They will work directly for the Manager of Operations Quality & Performance to ensure the quality performance program is maintained, optimized, and consistently adhered to across our global warehouse network. These efforts will play a critical role in improving operational excellence and providing a world-class customer experience. The Lead will also have an immense impact on our cost of poor quality, directly impacting profitability. 

The Lead of Operations Quality & Performance will be required to work on-site every day in our local warehouse. The Lead will be required to conduct internal audits to assess adherence to GOAT Group’s standards, compile results into a data-driven report, and provide feedback to the leadership team. Based on audit findings, the Lead is expected to execute training sessions that will improve process accuracy, depending on each department’s needs. Additionally, the Lead is expected to review and analyze the weekly Quality Performance report to identify trends and areas of opportunity to discuss with each facility. 

In this role, you will:

• Assist the Manager, Operations Quality & Performance in maintaining and optimizing the quality performance program to ensure alignment with company standards and objectives. 
• Analyze data and quality performance metrics to identify trends, opportunities, and areas for improvement within our operations 
• Collaborate with operations teams to address areas of improvement and implement corrective actions to ensure that process failures are mitigated
• Provide training and guidance to warehouse teams on operational processes to improve quality performance metrics and minimize cost 
• Create meaningful and interactive training material on existing and new operational processes 
• Conduct regular reviews and internal audits to ensure compliance with established standards and requirements 
• Assist in the preparation and distribution of reports and findings related to quality performance to operations managers and key stakeholders
• Support the Manager of Operations Quality & Performance in leading and coordinating quality-related initiatives, projects, and strategic objectives 

We are looking for:

• 2 years of operations experience 
• 2 years of warehouse training experience 
• Experience creating and executing internal audits
• Bachelors degree preferred 
• Must have the flexibility to be on site Monday through Friday
• Must be willing to travel to facilities throughout the US to evaluate the facility’s process performance and conduct training when needed 
• Must be able to communicate effectively with leadership within the Operations organization 
• Must be a proactive problem-solver and process-improver 
• Must be able to lift and move boxes (up to 35 pounds)

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.