Senior Program Management Administrator

Description

At Goal Solutions, this role exists to help launch new servicing clients, implement new programs, and expand our backup servicing operations within Launch Servicing Solutions.

When onboarding and implementation slow down, revenue slows down. You will help remove those delays by keeping client launches, system setup, and cross-team coordination moving forward.

What You’ll Do

• Coordinate client onboarding and servicing implementations, coordinating conversions, managing timelines, and ensuring successful launches
• Translate business needs into system requirements support testing, and drive process and system improvements
• Analyze servicing data, support file mapping and validation, and partner with IT on system enhancements
• Manage backup servicing operations, ensuring accuracy, compliance, and readiness
• Manage cross-functional projects, track risks, maintain documentation, and provide clear status updates
• Anticipate risks early and mitigate issues to maintain delivery timelines
  
  

What To Expect In This Role

• Fast-moving, highly cross-functional role, operating in a dynamic and fast-paced environment.
• Managing concurrent deadlines across multiple projects
• Regular communication and coordination with both internal teams and external clients
• Hands-on work with data files and servicing systems
• Shifting priorities driven by client needs and evolving business demands
• Taking ownership of deliverables with minimal step-by-step guidance
  
  

You’ll Be a Great Fit If You

• You learn systems quickly and are comfortable diving into technical detail
• You are highly organized and can manage competing priorities
• You communicate clearly and proactively across teams
• You enjoy solving problems in real time, not waiting for instructions
• You can work independently while staying aligned with stakeholders
  
  

What You Bring – Required

• 2 years in loan servicing, program management, or client implementation
• Experience working with data files, data mapping, or system integrations
• Strong ability to manage multiple priorities in a fast-paced environment
• Experience working cross-functionally with technical and business teams
  
  

What You Bring – Nice To Have

• Experience in consumer lending, or financial services
• Experience as a 3rd party servicer, servicing platforms or loan conversion
• Basic knowledge of SQL
  
  

Success Looks Like

• Independently manage key parts of client onboarding and implementation
• Help expand backup servicing capabilities and processes
• Take ownership of recurring monthly servicing responsibilities
• Execute effectively to reduce bandwidth constraints on senior team members
  
  

Why Goal Solutions

• Competitive salary bonus eligibility
• 401(k) with 4% company match
• Medical, dental, vision, and HSA ($1,700 annual contribution)
• 14 paid holidays (including your birthday)
• Paid parental leave, tuition reimbursement, and long-term incentives
  
  

Apply

Apply if you like fast-paced implementation work, solving data and systems challenges, and owning critical pieces of client onboarding and delivery.