MSP Administrator

As a leading technology services provider in Colorado, Go West IT is the trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protecting them from harm. We do this by providing a team of trusted guides with the knowledge, skills, and expertise needed to navigate this constantly changing landscape. Our entire team is continually building their knowledge base, keeping us ahead of the technology curve and helping us succeed at our mission.  

The MSP Administrator role is crucial for delivering exceptional Go West Managed Services. Reporting to the MSP Manager, this position involves deploying software and hardware nodes, configuring and maintaining MSP platforms and services, processing alerts, performing regular maintenance, and ensuring accurate documentation for both internal staff and clients. 

What you can expect from us:  

• Opportunity to be an integral part of an established and well-respected technology service provider on the cutting edge of technical innovation, and that is known for exceptional results 

• A fast-paced environment where each day brings different challenges/opportunities and exposure to the latest business technologies 

• A commitment to professional development with resources to learn, improve, and grow 

• Ability to work with a team of caring professionals who truly value teamwork 

• Educational Assistance/Expense Reimbursement Program available to help you pursue education opportunities that can advance your career 

• A flexible schedule with the ability to work remotely 2-3 days per week after initial onboarding and training period 

• Competitive salary range of $60,000-$85,000 annually with comprehensive benefits that include paid time off, medical, dental, life, disability and 401K with generous matching 

What we will expect from you: 

• Consistent demonstration of Go West core values 

• Participation and engagement in weekly meetings to discuss issues, review key performance indicators and drive progress on quarterly objectives 

• Satisfaction derived from delivering thorough, accurate service 

• Detail-focused personality with a penchant for organization, documentation, automation, and appreciation of processes 

• Excellent communication skills, the ability to prioritize workload, and manage stakeholder expectations 

• Ability to adhere to established provisioning and maintenance process, in addition to identifying gaps and areas for improvement 

• Coordinate provisioning of multiple platforms for service delivery and accurate billing 

• Willingness to drive excellent documentation for client credentials and environments 

• The ability to collaborate with a very strong technical team 

• Ability to learn quickly, with a love of taking on new challenges. 

• Bring contagious energy, a can-do mindset, and pride in delivering exceptional results to the organization with a strong sense of ownership and enthusiasm that drives momentum and encourages the best in those around them 

What you will be doing: 

• Engaged participation in Go West’s MSP Team to achieve departmental and company objectives 

• Submission of timely, thorough, and accurate labor entries 

• Configure and maintain MSP platforms and services for Go West IT clients 

• Deploy software and hardware nodes to new and existing MSP clients 

• Troubleshoot MSP platforms and services and collaborate with vendor support teams as needed 

• Ownership of in-scope client-facing tickets/tasks with occasional onsite work as necessary 

• MSP Alert Processing and Triage 

• Initial Analysis of Identified Spam/Phishing emails 

• Assist with Quarterly Phish Campaign Creation and Management 

• MSP Systems and Platform Maintenance 

• Regular review and adjustment of MSP platforms to ensure that clients are receiving accurate and thorough service 

• Create and maintain MSP process documentation for Go West staff 

• Create and maintain end user documentation for MSP clients 

• Ensure thorough documentation of MSP services in client documentation 

• Identify recurring tasks or processes that can be automated or simplified 

• Participation in onboarding/offboarding projects and execution of tasks along with accurate documentation of configuration and services as they relate to clients 

• Coordinate client onboarding and offboarding tasks with Account Managers, Technical and Administrative staff, and clients 

• Stay updated on Go West IT platform updates and on emerging technologies and industry trends to continually enhance MSP services and security 

• Other duties as assigned by the MSP Manager or Leadership Team 

Qualifications we require from you: 

• 2 or 4-year degree or equivalent experience with a managed services provider and/or applicable industry certifications 

• Minimum of 2 years in a technical support role 

• Microsoft 365 Certified: Fundamentals MS-900 or equivalent 

• Effective communication and interpersonal skills, with the capacity to collaborate with internal and external teams and convey technical concepts to non-technical stakeholders. 

• Knowledge of security best practices 

• Authorization to work in the United States 

Preferred skills from you: 

• ITIL 4 Foundation Certification 

• Relevant Cyber Security Industry certification(s) 

• Relevant MSP Platform Certifications 

• MSP industry experience/knowledge 

  Proficiency in the following: 

• Administration of various MSP Platforms 

• MacOS/Linux experience 

• Basic PowerShell scripting skills 

Salary : $60,000 - $85,000