What are the responsibilities and job description for the Senior Information Technology Support Engineer position at GO Technology Group?
About GO Technology Group
GO Technology Group is a managed services provider based in the Chicagoland area. We support private businesses, educational institutions, municipalities, police departments, and park districts with IT services, cybersecurity, cloud solutions, and hands-on support that actually makes a difference.
We are not a corporate machine. We are a high-performing, collaborative team where everyone has a voice, ownership matters, and the work you do directly impacts our clients.
We move fast, solve real problems, and take pride in delivering excellent service with accountability. Our clients trust us because we are responsive, clear, and easy to work with. That same mindset carries into how we operate as a team.
If you want to grow your skills, take ownership of your work, and be part of a team that genuinely cares about doing things the right way, you will fit in here.
About the Role
We are looking for a Senior IT Support Engineer to join our team. This is a client-facing role for someone who combines strong technical ability with excellent customer service.
This is not a basic help desk position. We need someone who can take ownership, communicate clearly, and solve problems across multiple client environments.
You will support a wide range of private businesses across multiple industries, along with educational institutions and municipal clients. The role has a strong focus on Microsoft environments, along with Google Workspace and Apple or iPad support.
This role also includes hands-on involvement in infrastructure and cloud migrations, including moving clients from on-premise environments to cloud-based solutions.
Location and Travel
- Full-time position based in the Chicagoland area
- Hybrid work with flexibility
- Two days onsite at our Oak Brook, IL office
- Regular travel to client sites across Northern Illinois
What You Will Do
- Provide remote and onsite support for multiple clients
- Troubleshoot and resolve escalated IT issues across desktops, cloud systems, and networks
- Support Microsoft 365 environments including Entra ID, Exchange Online, Teams, SharePoint, and OneDrive
- Manage users, devices, permissions, and licensing
- Support endpoint management using Microsoft Intune
- Support Google Workspace environments
- Support Apple and iPad devices, especially within educational environments
- Plan and assist with migrations from on-premise file servers to SharePoint and OneDrive
- Assist with transitioning client environments from local servers to cloud-based infrastructure and services
- Handle onboarding and offboarding, device setup, and deployments
- Act as an escalation point for more complex technical issues
- Document work clearly and maintain accurate ticket notes
- Communicate with clients in a professional and easy-to-understand way
- Assist with small to mid-sized IT projects and improvements
What We Are Looking For
- 7 or more years of IT support experience
- MSP experience strongly preferred
- Strong experience with Microsoft 365
- Experience with Entra ID, Exchange Online, and Intune
- Working knowledge of Google Workspace
- Experience supporting Apple or iPad devices
- Experience with file server migrations to SharePoint and OneDrive
- Experience transitioning on-premise server environments to cloud-based solutions
- Strong troubleshooting skills across multiple technologies
- Excellent customer service and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Reliable transportation and willingness to travel to client sites
Nice to Have
- Experience supporting educational institutions or municipal environments
- Experience with mobile device management for Apple devices
- Experience with cybersecurity tools or backup platforms
- Basic networking knowledge including firewalls, switches, and wireless
What Success Looks Like
- You take ownership of issues and follow them through to resolution
- Clients trust you and enjoy working with you
- You communicate clearly and proactively
- You can manage multiple clients and priorities without dropping the ball
- You improve both technical outcomes and the overall client experience
Compensation
- Competitive salary based on experience