Virtual Call Center Customer Service Rep

Call Center Customer Service Representative – Bring Your A-Game to Self-Storage!

Location: North Charleston, SC
Hours: 11:30AM - 8 PM available Monday-Sunday

Who We Are

At Go Store It - Self Storage, we don’t just store stuff—we create solutions, provide top-tier service, and make self-storage surprisingly fun! We’ve been growing since 2013, expanding our footprint across the U.S., and building a team that thrives on customer service, teamwork, and a bit of storage magic.

What’s In It for You?

Competitive Pay – We pay you what you’re worth.
Awesome Benefits – Medical, Dental, Vision, 401(k) with match, PTO, paid parental leave, and more!
Career Growth – Be part of a successful company with room to move up.
A Fun, Supportive Team – Work hard, have fun, and help people find the perfect storage solution.

What You’ll Be Doing

Be the voice of Go Store It! Answer calls, emails, and live chats like a pro.
Help customers find their storage match – Guide them on unit sizes, pricing, and perks.
Keep things running smoothly – Log maintenance requests and update service tickets.
Handle payments and accounts – Process transactions, manage billing, and follow up on past-due accounts.
Be a problem-solving rockstar – Answer customer questions, resolve issues, and keep the experience stress-free.
Upsell like a champ – Offer extras like insurance and packing supplies to make storage a breeze.

You’ll Be a Perfect Fit If You…

• Love helping people – Customer service is your jam.
• Are a multitasking master – Emails, calls, software? You handle it all with ease.
• Have call center & collections experience – (3 years preferred).
• Are tech-savvy – Experience with MS Outlook, Sitelink, and ServiceChannel is a plus!
• Can work independently – You’re self-motivated and ready to own your role.
• (Bonus Points!) Speak Spanish – We love bilingual superstars!

Why You’ll Love Working Here

• You’ll learn valuable skills – Customer service, sales, problem-solving, and more!
• You’ll work with amazing people – Our team is supportive, fun, and ready to help you succeed.
• You’ll be part of something growing – Join a thriving company with big plans for the future.

Ready to Join Us?

We’re looking for go-getters who love helping people and are ready to bring their energy to Go Store It!

Apply today and let’s make self-storage simple, stress-free, and fun—together!