What are the responsibilities and job description for the Seasonal Administrative Support position at Go! Retail Group?
ABOUT US:
Go! Retail Group is based in Austin, Texas. We are an established retailer with a passion for innovation, operations and community. The parent company to Go! Stores, Attic Salt Stores, Toys”R”Us Flagship, Calendars.com, NIQUEA.D, Snoozimals and Tiny Headed Kingdom.
We are the dominant retailer of calendars, games and toys products in shopping centers nationwide. We opened our first stores in 1993, and operate 200 year-round stores and 600 seasonal stores in malls, outlets, shopping centers, and lifestyle centers across the United States. In addition, we operate 3PL services and manage two large distribution centers. Go! Retail Group boasts an admirably stable workforce, with many employees having more than 10 years of tenure. For more information on our company, visit www.goretailgroup.com.
Our Values:
We are a family-owned business and believe in operating responsibly and with heart.
Our values are the foundation to our business.
- Innovate and collaborate: We never want to stop dreaming and bringing ideas to life as a team.
- Integrity and transparency: How we show up in everything we do matters to us.
- Community: We take pride in being a supportive and flexible employer, building deep relationships with our partners, and have a positive impact on our diverse communities and ecosystems.
- Fun: At the core, Go! Retail Group is about bringing joy to our customers. The process to get there should be fun and challenging.
Overview:
The role of the Administrative Assistant is to support the Operation’s Manager, Operations Support team and cross-departmental team members.
Essential Functions:
- Provide excellent customer service and support to Retail Operations team during our peak season. This position will communicate cross-departmentally and the field to ensure issue resolution and escalation of issues to drive sales and operational success for our location.
- Provide phone/email support to resolve time critical issues with a sense of urgency, incoming and outgoing.
- Actively work ACTS queues and action requests to address issues based on level of urgency, and providing the highest level of service to the stores.
- Log all communications with operators and employee managers in our tracking system.
- Perform filing and other administrative task work for the team.
- Utilize key checklists to ensure proper procedures and paperwork are in place at all locations and identify opportunities to correct.
- Work cross-departmentally to provide support to multiple managers
- Assist in kitting, mass mailings and related administrative functions.
- Assist with equipment rental needs.
- Must be available weekday’s 8-5 or 9-6 and ½ day Saturday once per month.
Qualifications/Basic Job Requirements:
- Positive attitude
- Team work-oriented
- Some experience in Office environment
- Productive, professional and courteous manner
- Strong written and verbal communication, including excellent grammar
- Demonstrate computer skills, including comfort with Microsoft office & Excel proficiency
- Ability to accomplish tasks in the most timely and efficient manner
- Multi-tasking, problem solving and organizational skills
- Openness to receiving frequent feedback and incorporating it into daily work
- Some weekend work required during season
This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.
Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.