What are the responsibilities and job description for the Reservations Specialist position at GO RENTALS?
This is a call/center, telephone based guest services position. This person will assist our Private Client/VIP Service's management team by providing 5-Star guest services to our many Private Client/VIP guests across the country. This role includes making reservations, sales/upgrading, handling difficult situations and helping to accommodate different type of guests and rental requests. This individual is accountable for fulfilling Private Client/VIP Services sales goals and service standards, and profitability goals. The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Responsibilities include, but are not limited to the following:
- Assists our Private Clients acting as a liaison between insurance companies, body shops and rental branches.
- Grows and expands “VIP Services” base of business by building and maintaining rapport with key contacts; identifying new opportunities; delivering exemplary service; driving sales.
- Anchors the Call Center and responds to all inquiries, book reservations in concert with field locations, provide service execution for reservations booked.
- Ensures each and every guest has an exceptional experience as it relates to Go Rentals.
- Answers incoming guest telephone calls in a courteous and professional manner.
- Follows-up with leads by calling and emailing guest throughout the day.
- Possesses and maintains thorough knowledge of the Private Client/VIP rental and aviation or hospitality industry as assigned.
- Negotiates rental contracts with Private Client/VIP guests.
- Responds to and investigates Private Client/VIP guests’ inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner.
- Assists all Private Client/VIP guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person.
- Understands and communicates information regarding Go Rentals products, services, and policies to new and existing clients.
- Provides training and support to their respective associates in concert with management and corporate training department teams.
- Possesses and maintains thorough knowledge of our fleet/vehicles and Private Client/VIP, and insurance products.
- Researches Private Client/VIP guests and offers upgraded vehicles.
- Creates and builds enduring relationships with teammates, Private Client/VIP guests, insurance companies and body shops.
- Communicates with all levels of Go Rentals employees regarding inventory, availability, and preparedness for upcoming guest rentals.
- Creates and builds enduring relationships with teammates, Private Client/VIP guests, and potential PrivateClient/VIP guests; interacting to be a positive influence on morale.
- Actively interacts with past, current and future Go Private Client/VIP guests as they are presented.
- Any other duties as directed
Full-Time Employee Company Benefits
- Employer Paid Monthly Contributions to Dental (L) and Vision for individual FT employees
- Medical - Discounted rates for individual employees
- $25,000.00 Basic Employee Life/AD&D Insurance for individual employees
- Short- & Long-Term Disability Insurance (for those in states where it is not offered through the state ie, California, Hawaii, New Jersey, and New York ) for individual employees
- Employee Assistance Program
- Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
- Identity Theft Assistance Services
- Travel Assistance
- Pharmacy Discount Programs through CVS, Prudent RX & Good RX
- Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services, and Hinge!
- 401(k) Retirement Program
- 2 Weeks of accrued Vacation with cash-out program after 1st year
- Generous Sick and Safe accrued time off program
- Paid Holidays (7)
- Paid Birthday off
- Cell Phone Pay of $40.00 a Month for hourly employees
- Employee Discounts for Auto Rentals (Friends & Family)
- Employee Wholesale Auto Purchase Program
- Perks@Work Program Membership - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
- Access to a full library of hundreds of online professional career training courses, from sales to software and nearly everything in between!
Go Rentals is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state and local laws.
Qualifications:
• Must have a Valid Unrestricted Driver’s License
• Must have one to two years of driving experience and be insurable
• Must be 21 years of age or older (Not Montana or Hawaii)
• Experience in Sales and Customer Service, preferably as a travel agent. Hospitality or Aviation industry experience preferred
• Excellent Written and Verbal Communication Skills. Ability to work a flexible schedule including weekends, evenings, and holidays as needed
• Minimum of a high school diploma or GED equivalent. College degree preferred
Salary : $22 - $26