What are the responsibilities and job description for the Customer Service Representative position at Go Nuts Garage Door?
About the Role
We are looking for a friendly, dependable, go-getter Customer Service Representative to be the voice and heartbeat of our office.
This role has huge growth potential for the right person. As Go Nuts Garage Door grows, we want this person to grow into more responsibility, leadership, and office management opportunities.
What You’ll Do
- Answer incoming customer calls with warmth, confidence, and professionalism
- Help customers schedule garage door service, repairs, estimates, and installations
- Gather accurate customer information and job details
- Communicate clearly with technicians and customers
- Help manage the schedule and keep jobs organized
- Follow up with customers as needed
- Assist with invoices, payments, customer notes, and job updates
- Help maintain a clean, organized, and efficient office workflow
- Support the team with day-to-day administrative tasks
- Provide a customer experience that reflects our brand, values, and commitment to great service
What We’re Looking For
We are looking for someone who is:
- Friendly, positive, and great with people
- A self-starter who does not need to be micromanaged
- Organized and detail-oriented
- Able to multitask without losing track of details
- Coachable and willing to learn
- Excited about helping a small business grow
- Someone who takes pride in doing excellent work
Preferred Experience
Experience in any of the following is strongly preferred:
- ServiceTitan experience
- Office management or office coordinator experience
- Customer service experience
- Dispatching or scheduling experience
- Home service, construction, trades, or service business experience
- Invoicing, payments, or administrative support
ServiceTitan experience is a big plus, but we are willing to train the right person if they have the right attitude, work ethic, and attention to detail.
Why Join Go Nuts Garage Door?
- Locally owned and growing
- Positive, family-oriented company culture
- Opportunity to grow with the business
- Meaningful role with real responsibility
- Chance to help shape the customer experience from the beginning
Pay
Starting at $38,000 per year, depending on experience.
How to Apply
If you are a people-loving, detail-oriented go-getter who wants to be part of a growing local company, we would love to hear from you.
Please apply with your resume and a short note telling us why you think you would be a great fit for Go Nuts Garage Door.
Come grow with us — and help us deliver Service So Good You’ll Go Nuts.
Pay: From $38,000.00 per year
Benefits:
- 401(k) matching
- Health savings account
- Paid time off
- Professional development assistance
Application Question(s):
- Why do you think you would be the best fit for this position?
Experience:
- ServiceTitan: 1 year (Preferred)
Ability to Commute:
- Granbury, TX 76049 (Required)
Work Location: In person
Salary : $38,000