Certified Medical Assistant

JOB SUMMARY:

The position is responsible for providing direct nursing care in a medical office setting, assisting medical providers and maintaining a clean and safe environment in accordance with the policies and procedures of the practice. While this is a clinical position, there is an emphasis on maintaining customer service relationships with patients and all staff members.

Success in this position is based on 50% customer service skill and 50% clinical/technical knowledge and skill.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Adheres to and supports our mission, purpose, philosophy, objectives, policies and procedures.
• Assists in the assessment of patient needs by taking vital signs, history, medication list, assessing visual acuity and determining chief complaint. Assesses patients physical and mental status.
• Completes all necessary documentation in the patients’ medical chart in accordance with practices charting policy.
• Directs patients to exam rooms and prepares the patient for the exam.
• Prepares equipment and assists providers with medical treatments, exams and medical procedures.
• Administers prescribed oral medications and gives intramuscular, subcutaneous and intradermal injections. Performs venipunctures, CLIA-Waived and non-CLIA Waived testing.
• Maintains a clean, orderly and safe environment for patients and visitors.
• Stocks room in preparation for the daily work schedule. Takes inventory of medical supplies on hand.
• Arranges for specialized consults and appointments for testing as needed.
• Answers office phones, schedules appointments and directs calls appropriately.
• Assists in checking out patients and assists them with scheduling their appointments when needed.
• Provides nursing support to medical providers.
• Assists the medical provider during routine examinations and procedures as well as during medical emergencies.
• Assists with patient education using guidelines established by the practice.
• Administers medications, dresses surgical wounds, removes sutures, as directed by the medical provider.
• Assists in cleaning and decontaminating all assigned examination rooms at the end of each day.
• Responds to phone calls in a timely manner.
• Maintains awareness of comfort and safety needs of patients.
• Demonstrates patience and understanding with our patients.
• Keeps work area clean and orderly.
• Exhibits a positive attitude.
• Displays initiative in all job duties.
• Completes all administrative functions associated with referral activities in a timely manner.
• Supports patient satisfaction goals.
• Communicates with the patient in a timely manner when needed.
• Communicates with insurance companies as needed.
• Maintains strictest confidentiality of medical information by following all HIPAA regulations.
• Other tasks as assigned.

REQUIRED SKILLS AND QUALIFICATIONS:

• Communicates effectively and professionally with patients, external contacts and staff members.
• Familiar with HIPAA, insurance regulations, policies, procedures and other regulatory policies.
• Knowledge of common safety hazards and precautions to establish a safe working environment.
• Ability to work under pressure in a fast-paced environment while maintaining a professional, calm upbeat demeanor.
• Ability to work with team members, promoting a positive workplace environment.
• Above average phone etiquette.
• Patient positive attitude.
• Excellent customer service skills.
• Strong attention to detail.

EDUCATION:

Required: Completion and certification in an accredited medical assistant program.

EXPERIENCE:

Required: One-year medical office experience with an emphasis on customer service experience and clinical excellence.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Language:

• English and Spanish (Preferred)

Work Location: In person