Customer Service-Minded Office and Project Administrator

Who We Are:

go! Hospitality is a small and growing, individually owned independent sales agency representing 7 national and global manufacturers in the Texas, Louisiana and Oklahoma markets. Our customers are interior design firms and procurement companies in the Hospitality Industry. We are passionate about our services and care deeply about our clients.

We are looking for:

A Customer Focused Project & Office Administrator

What you’ll do:

• Manage supplier & client directories, and engagement tracking
• Coordinate, plan, & schedule appointments, meetings, presentations, reservations and catering needs
• Schedule travel & hotels, and generate itineraries with pertinent information
• Manage emails, by supplier and client, taking care of questions or issues as needed and flagging emails for owner to address
• Initiate and reply to emails with suppliers and clients with professional courtesy, and attention to detail, anticipating needs/questions and providing information needed
• Manage the company calendar
• Track projects & enter details into tracking spreadsheets and maintain accuracy. Identify and escalate unresolved issues promptly
• Prepare spreadsheet/info for monthly submission to bookkeeper
• Understand project timeline and schedule for each supplier, anticipate next steps, and keep project moving as needed
• Willingness to research and brainstorm for productivity methods and learn something new, experiment with best way to track leads and orders. Trello or Monday experience a plus
• Create / Update presentations as needed
• Systematically keep digital files organized
• Lead or assist with special projects as needed
• Research and compile information as requested
• Engage in continuous learning to build skills and become knowledgeable about the products and services of our 7 manufacturers

What you need to be successful:

Communication Skills -

• Professional oral and written communication and interpersonal skills, ablity to conduct professional phone conversations and coordinate via email with owner, suppliers and clients
• Follow directions and ask questions when needed. Comfortable with close supervision
• Participate in project meetings and take meaningful notes resulting in action items
• Represent our values in every conversation by delivering with heart, ownership and your personal best

Self-Management Skills -

• Strong Organizational and Planning Skills
• Able to conscientiously and independently manage own time. Self-starter who can work Independently with initiative
• Efficiency, accuracy and attention to detail
• Proactive and able to anticipate needs
• Strong work ethic
• Creative and Resourceful – eager to find a new solution. Problem Solving Skills (“Figure it out” mindset)
• Reliable – hours of availability are key
• Flexibility / Agility – ability to calmly pivot and focus on priorities as needed in a fast-paced environment
• Prioritize and manage multiple tasks simultaneously
• Trustworthy – dealing with large project orders and schedules – must be able to handle confidential information with discretion

Client-Focused Mindset -

• Sincere desire to help customers and achieve client satisfaction
• Personable, Friendly, Sense of Humor, Courteous
• Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem solving
• Demonstrate the ability to exercise good business judgment with responding to the needs of clients
• Understands sense of urgency and importance of client relationships
• We deliver loyalty through every interaction. Our team exists to solve problems, build trust, and strengthen the connection between brands and our clients
• Service-driven and hospitality-minded
• Team Player – work in concert with owner, suppliers and clients
• Represent our values in every conversation by delivering with heart, ownership and your personal best

Qualifications/Requirements:

• High School Diploma, 1-2 years' experience in customer service/administration
• Adequate and quiet work-at-home office environment
• High-speed Internet Service / Wi-Fi Required
• Interest and Aptitude for learning new software systems

Office / Software Skills

• Microsoft Office Suite (Intermediate )
• Strong Excel Spreadsheet Experience
• Experience with Trello or Monday a plus

Job Details:

• Remote position with weekly (transitioning to bi-weekly) in-person meetings-location flexible
• Part-time - Hours 10a – 3p, 4 days/week (Mon-Thur or Tue-Fri) Hours are key and not flexible
• No weekend hours required. 6 days Paid Holidays and 4 Sick days per year
• Starting pay rate is $18/hr
• Potential to earn quarterly bonuses based on company sales
• Potential to transition to full time role for the right candidate

We are an equal opportunity employer, and we welcome diversity and inclusion.

Pay: From $18.00 per hour

Work Location: Hybrid remote in Allen, TX 75013

Salary : $18