Portfolio Manager

Scope and job purpose: Manage the operations of a commercial and/or residential portfolio of properties that may be either privately or institutionally owned. Responsibilities include customer service and support, financial performance of the portfolio, management staffing, reporting requirements and training. Also has involvement in acquisitions and third-party management and development.

Key responsibilities and accountabilities:

Strategic responsibilities

· Maintain desired internal financial benchmarks for each asset within the portfolio as defined by the Senior Vice President and owner, including occupancy levels, income levels, delinquency percentage, IRR and cash flows.

· Create and implement customer service programs for external and internal customers, including developing a work environment that ensures effective customer service activities that enhance its value to the company.

· Develop and maintain an effective tenant retention program.

· Manage financial performance by maintaining an acceptable P&L performance through development of overall operating procedures and policy.

· Provide input in asset management decisions and scheduling of capital expenditures for each property.

· Monitor hiring and compensation requirements for each property. Establish competencies with the Property Manager to achieve higher success in hiring and retention.

· Assist in evaluation of the Property Manager; assists with other performance evaluation, as needed; ensure training and development of on-site personnel; assist with coaching, write-up sessions and termination process, as necessary.

· Review and present all information to owners and investors, including monthly financial reports, performance reports and annual budgets and business plans.

· Provide on-the-job training as a mentor to Property Manager which includes providing a leadership vision of the goals of the company. Facilitate selected formal training classes, as required.

· Be involved in new acquisitions, third-party and development by providing insight, analysis, pro forma, marketing evaluation, staffing, capital planning, GRP growth, etc.

· Maintain positive and effective relations with owners, tenants, vendors and co-workers.

Operational responsibilities

· Adhere to management agreement contracts.

· Prepare monthly reports to owners, including collating, bidding and distribution, as required by management agreement contract.

· Prepare and provide management and financial reports, as required, to senior management or as per management agreement.

· Research and respond to various tenant, owner, and/or vendor issues.

· Oversee lease administration, including maintenance of emergency information, insurance, certificates, etc.

· Conduct routine property inspections and maintenance; identifying and correcting deficiencies in the areas of cleaning, building maintenance, landscaping and other property matters.

· Negotiate contracts and select vendors and services necessary to the operation of the property; monitor contractor performance to ensure standards are being met.

· Coordinate capital improvements, tenant improvements, and constructions projects.

· Oversee construction management, preparation of lien waivers, obtain proof of insurance coverage.

· Implement security procedures necessary to the protection and well-being of building tenants and property. Ensure provisions are made for after-hours response to emergency situations.

· Negotiate lease documents, generate and finalize documents in accordance with internal policies and the management agreement, if applicable.

· Handle tenant bad debts through defaulting procedures, court filings and working with attorneys in accordance with management agreement.

· Manage new property take over.

· Manage sale or due diligence documentation.

· Work in conjunction with leasing agents by providing information and bidding as requested within the scope of property management duties.

· Handle property taxes and insurance effectively by ensuring prompt payment, tax protest investigation, and bidding insurance policies periodically.

· Prepare and implement budgets.

· Review monthly tenant rent statements.

· Manage properties’ accounts payables in conjunction with the accountant and within budgetary guidelines; code and approve payables.

· Manage CAM billings to include CAM expense reconciliation and calculations.

· Provide information to accountants to promote their overall understanding of property management, through site visits, sharing ownership goals and other pertinent information.

· Abstract all leases; set up tenant information using Yardi software.

· Handle tenant utility changes and charges, move-in/move-out forms, security deposits, and any other associated information.

· Interact with Marketing Consultant and/or Leasing Agent to market and present space, ensuring that pertinent information is readily available, space is clean and in good repair and there is access.

· Review and sign contracts of no greater than one year term.

· Perform general administrative work, including typing documents, copying, filing, faxing, etc.

· Perform rotational “on call” duties in conjunction with other portfolio managers.

· Update “on call” book with current tenant and vendor information.

· Handle internal and special projects for corporate office, internal and/or external involvement in committees and organizations.

· Perform additional duties as assigned by senior management.

Position Requirements:

Education:

· College degree, CPM designation preferred in addition to degree.

Experience:

· Minimum 3 years of multi-site management experience.

Required Skills:

· Very strong organizational skills.

· Superior verbal, written and presentation skills; ability to communicate company vision effectively.

· Ability to function within various disciplines (i.e., construction, information systems, and accounting)

· Professional manner and pleasing personality; confident, positive attitude.

· Appearance and manner compatible with image of corporate office.

Preferred Skills:

· Business experience in the areas of finance, accounting or real estate. Basic knowledge of rental/leasing operations and/or building management.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $65,000 - $75,000