What are the responsibilities and job description for the Reception and Operations position at GNP Brokerage US Inc.?
Company Description GNP Brokerage US Inc. is a specialized insurance brokerage that helps businesses turn insurance into a strategic advantage rather than a simple transaction. The company partners closely with clients to navigate complex risk through tailored insurance solutions and a hands-on, client-first approach. With strong expertise across multiple lines of business, GNP Brokerage emphasizes efficiency through smart systems, integrations, and proactive claims support. The team focuses on clear communication, practical risk management, and long-term client relationships. GNP Brokerage is designed for clients who want a true partner committed to helping them operate with confidence and plan for the future.
Role Description GNP Brokerage is looking for a reliable, organized, and detail-oriented Receptionist / Office Administrator to join our team.This is a full-time, on-site Reception and Operations role based in Brooklyn, NY.
This role is ideal for someone who enjoys staying organized, communicating with clients and team members, handling multiple responsibilities, and helping the office run smoothly.
Position Overview
The Receptionist / Office Administrator supports daily office operations by managing incoming calls, routing client requests, handling mail and documents, assisting with licensing and compliance tasks, coordinating office supplies and vendors, supporting employee onboarding, and maintaining a professional and organized office environment.
Key Responsibilities
- Answer and manage incoming phone calls professionally
- Route clients to the appropriate CSR or department using internal systems
- Create follow-up tasks when team members are unavailable
- Monitor shared/public email inboxes and route messages appropriately
- Scan and distribute incoming mail
- Route checks, invoices, and compliance documents to the proper department
- Track broker license renewals and assist with compliance-related tasks
- Maintain accurate records in shared spreadsheets and drives
- Monitor office supplies, pantry items, printers, and shared equipment
- Coordinate with vendors, cleaning services, IT support, and phone system providers
- Assist with new employee setup, including phones, voicemail, system access, and office needs
- Help coordinate office lunches, employee gifts, events, and meetings
- Assist with marketing and communication tasks, including email campaigns and website updates
- Maintain organized administrative systems and secure password records
Qualifications
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- High attention to detail and follow-through
- Professional, dependable, and proactive
- Comfortable using office software and learning internal systems
- Ability to work independently and as part of a team
- Basic technical troubleshooting skills preferred
What We’re Looking For
We are looking for someone who takes initiative, communicates clearly, follows through on tasks, and helps create a smooth and professional experience for both clients and employees.
- To apply, please send your resume to hr@gnpbrokerage.com.