Customs Brokerage Manager

Key Responsibilities

• Lead and oversee the customs brokerage department including the team of entry writers, ensuring that operational goals and KPIs are met.
• Manage the entire import clearance workflow: from customs entries and ISF filings to broker relationships, audits, billing, and client communications.
• Ensure compliance with all applicable U.S. customs regulations, partner government agencies, trade policies, and company SOPs.
• Review and improve department processes: work distribution, quality control, performance measurement and continuous improvement.
• Train, coach, and evaluate team members, manage staffing, workflow capacity, and performance metrics.
• Act as escalation point for complex or high-risk shipments, broker disputes, compliance issues, and audit findings.
• Partner with Sales, Operations, Finance, and Legal teams to support new account onboarding, client growth, and service delivery.
• Maintain and enhance customs clearance systems, reporting tools, data analytics, and entry tracking.
• Provide regular management reports on department performance, cost control, and compliance status.3

Qualifications

• Bachelor’s degree in Business Administration, International Trade, Logistics, or a related field is preferred.
• Minimum 7 years of relevant experience in customs brokerage or international trade operations, including at least 2-3 years in a management or supervisory capacity.
• Strong expertise in U.S. customs laws and regulations (19 CFR, HTS classifications, PGAs, duty/valuation, etc.).
• Demonstrated leadership and team-management skills, ability to build and develop high-performing teams.
• Excellent analytical, problem-solving, and data-driven decision making skills.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Excel, Word, PowerPoint
• Experience with customs/brokerage systems preferred.
• Bilingual in Korean and English is required.