Director of Insurance/Real Estate

Responsible for developing and executing strategic plans, managing operations, and driving growth in both insurance and real estate divisions. This position will provide guidance and direction to ensure all regulatory, legal and compliance requirements are met and that the agency is focused on its vision, mission and core values.

ESSENTIAL FUNCTIONS:

1. Operational Management
a. Oversee daily operations, ensuring efficient processes and high-quality service delivery in both insurance and real estate functions.

b. Monitor performance metrics and implement continuous improvement initiatives that will enhance the accuracy and efficiency of operations.

c. Collaborate with other departments within the bank to deliver services that ensure customer satisfaction.

d. Collaborate with the Marketing department on developing promotional items and other marketing initiatives.

2. Strategic Leadership
a. Develop and implement strategic plans for the insurance and real estate divisions to achieve business objectives and drive growth.

b. Collaborate with executive leadership to align departmental strategies with overall company goals.

3. Compliance and Risk Management
a. Ensure compliance with all relevant regulations and industry standards in both the insurance and real estate sectors.

b. Develop and maintain risk management strategies to protect GNBs assets and reputation.

4. Financial Oversight
a. Manage budgets and ensure accurate and timely financial reporting for the insurance and real estate divisions.

b. Analyze financial reports and market trends to identify opportunities for growth and improvement.

c. Drive initiatives to enhance cost efficiency, revenue generation, and financial performance across the agency.

5. Team Leadership
a. Work with HR on staff development, hiring and training for the department.

b. Conduct performance evaluations and assist with implementing corrective actions.

c. Provide leadership and coaching on Value Driven Relationship Building techniques and related activities.

d. Foster a collaborative and results-oriented work environment.

6. Stakeholder Engagement
a. Build and maintain strong relationships with key stakeholders, including customers, industry partners, and regulatory bodies.

b. Represent the company at industry events, conferences, meetings and in the communities we serve.

7. Customer Service
a. Effectively help customers achieve their needs by providing customer service that models integrity, flexibility, helpfulness, proficiency, and commitment.

b. Maintain the security and confidentiality of customer information.

COMPETENCIES - MAJOR ACCOUNTABILITIES

• Leadership and Management: Must have strong leadership and decision-making skills with the ability to generate respect and trust from employees and external constituencies, including customers and vendors. Requires excellent organizational and project management skills with the ability to meet deadlines and manage time effectively. Requires exceptional problem-solving skills when facing operational and management challenges. Requires an innovative, continuous improvement focus to optimize service delivery in a shared services environment.
• Teamwork: Must have the ability to demonstrate interest, skill and success in getting groups to learn to work together. Promote cooperation with other departments and ensure that all team members are treated fairly. Recognize and encourage the behaviors that contribute to teamwork.
• Integrity and Confidentiality: Demonstrate the ability to hold confidential information and display honesty and high ethical standards. All customer and company information must be handled in a confidential manner.
• Communication: Possess the ability (both written and oral) to express thoughts and ideas effectively; actively listen to others. Must be comfortable speaking in front of groups.
• Adaptability: Must thrive in working in a positive, team-oriented environment, contributing to the ongoing success of the company. Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations. Must exercise sound independent judgment under limited supervision.
• Interpersonal Awareness: Must have the ability to notice, interpret and anticipate others concerns and feelings, and communicate this awareness empathetically to others. Make others feel comfortable by responding in ways that convey interest in what they have to say, anticipate how others will react to a situation, and find non-threatening ways to approach others about sensitive issues.
• Collaborative Relationships: Have the ability to develop, maintain, and strengthen partnerships with others inside and outside the organization. Show an interest in what others have to say; acknowledge their perspective and ideas. Take time to get to know coworkers, build rapport and establish a common bond.
• Strategic Thinking: Have the ability to analyze the organizations competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors. Have an in-depth understanding of competitive products and services within the industry. Actively participate in the long-term strategy of the organization based on an analysis of the industry and marketplace and the organizations current and potential capabilities as compared to competitors.
• Customer Service: Must understand the role of sales and customer service in a banking and insurance environment. Respond sensitively to the needs and priorities of the customer (both internal and external); recognize and take the appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

Education/Experience: Bachelors Degree in the field of Business. Minimum of 5-7 years management and/or insurance/real estate experience. Licensure required in commercial, personal, life and health insurance. Must also have Real Estate Brokerage licensure.

Hearing/Visual Requirements: Must be able to receive employee and customer requests and assignments through verbal and written communication. Working with a computer is important so clear vision of the screen is imperative.

Skills: A high level of interpersonal skills to communicate policies, procedures and objectives effectively throughout the bank. A high level of analytical skill to assess and evaluate areas of responsibility and to participate in establishing bank financial goals is essential.

Confidentiality: Has complete access to records and plans of the organization where utmost integrity is necessary to protect the organization's interests and competitive position. Handles confidential and sensitive customer and employee salary information.

Sociological: Must work well under stress and adapt to change. Proactive behavior and initiative will be required in the sales culture and implementation of goals and objectives. Leadership aptitude is needed in representing the bank to both internal and external publics.