Communications Specialist (2397)

TMG - Communications Specialist

Onsite – Las Vegas, NV

About Us:

Transportation Management Group (TMG) is a management services organization specializing in the non-emergency medical transportation (NEMT) industry. Headquartered in Las Vegas, NV, TMG partners with NEMT providers to deliver operational, administrative, and strategic support that drives efficiency, scalability, and growth.

With deep experience in NEMT operations, our team supports areas such as dispatch, workforce management, compliance, and performance optimization. We focus on building streamlined processes and scalable infrastructure to help our partners operate effectively across multiple markets.

Guided by our core values—Compassion, Attitude, Responsibility, and Excellence ("We CARE")—we are committed to fostering a culture of accountability, collaboration, and continuous improvement.

About the Role:

The Communications Specialist plays a critical role in coordinating non-emergency medical transportation services, ensuring clear, timely, and effective communication between clients, healthcare facilities, Transporters, and internal teams. This position is ideal for someone who thrives in a fast-paced, high-volume environment and enjoys problem-solving, multitasking, and making real-time decisions that keep operations running smoothly. The ideal candidate is detail-oriented, customer-focused, and able to communicate confidently while managing multiple priorities.

Key Responsibilities:

• Respond promptly to inbound calls, messages, emails, and other communications.
• Communicate clearly and professionally with clients, healthcare staff, Transporters, account holders, and internal teams.
• Utilize knowledge of the Las Vegas area to support accurate and efficient dispatch decisions.
• Monitor dispatch systems and GPS tracking to manage trip progress, Transporter locations, and service efficiency.
• Manage and update reservations, including entering new trips and ensuring accuracy of all details.
• Coordinate communications and operations within assigned territory to support service delivery.
• Accurately document trip details, client requests, service activity, and any transporter-related concerns.
• Proactively communicate delays, route changes, and service updates to Transporters, management, and relevant stakeholders.
• Ensure appropriate Transporter coverage to meet scheduled transport needs and escalate coverage gaps as needed.
• Maintain professionalism and composure in all interactions, including high-volume or time-sensitive situations.
• Collaborate with Transporters and healthcare staff to ensure accurate locations, timely service, and clear communication of ETAs.
• Monitor and manage will-calls, trip assignments, and dispatch activity to minimize delays and optimize efficiency.
• Review and update trips, including notes, assignments, and status, ensuring accuracy and completeness.
• Create and adjust routes based on pickup and drop-off locations.
• Utilize dispatch software to manage trips from initiation through completion, including end-of-shift reconciliation and board cleanup.
• Identify, escalate, and document service issues, including delays, cancellations, incidents, or customer concerns, in a timely manner.
• Ensure compliance with company policies, safety standards, and confidentiality requirements, including HIPAA.
• Maintain awareness of operational priorities, service levels, and performance expectations throughout the shift.
• Deliver timely, accurate, and high-quality customer service.
• Perform additional duties as assigned by management.

Minimum Essential Functions:

To perform this job successfully, an individual must be able to perform the essential duties of the position, with or without reasonable accommodation. The Company will engage in the interactive process as required by applicable law.

• Maintain regular and predictable attendance and the ability to work assigned schedules, consistent with applicable law.
• Communicate effectively in English, both verbally and in writing, including speaking, hearing, and exchanging information via phone and electronic systems.
• Maintain focus, attention to detail, and accuracy while performing multiple tasks in a fast-paced environment.
• Analyze information, prioritize workload, and exercise sound, job-related judgment in time-sensitive situations.
• Remain seated for extended periods while using a computer and standard office equipment, including frequent use of multiple monitors.
• Visually process information on computer screens and electronic systems to perform job duties.
• Work in an environment involving frequent interruptions, changing priorities, and varying workloads.
• Comply with all Company policies and applicable laws and regulations.

The Ideal Candidate Will Have: 

• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple competing demands in a fast-paced environment.
• Effective verbal and written communication skills, with strong active listening and the ability to accurately capture and convey information.
• Adaptability and critical thinking skills, with the ability to make sound, well-informed decisions in changing conditions.
• Ability to maintain confidentiality and handle sensitive information, including compliance with HIPAA and company policies.
• Detail-oriented, collaborative team player with strong technical aptitude and the ability to learn and navigate new systems quickly.

Qualifications: 

• High school diploma or equivalent required.
• 2 years of relevant experience in dispatch, call center, or high-volume customer service environments, or an equivalent combination of experience and demonstrated capability.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Knowledge of the Las Vegas metropolitan area and surrounding regions preferred.
• Strong technical aptitude with the ability to quickly learn new systems and adapt in a fast-paced environment.
• Customer-focused mindset with strong communication and problem-solving skills.
• Veterans are encouraged to apply.

Reporting: Reports directly to the Communications Manager.

Job Type: Full-time

Compensation: $19.00 - $24.00 per hour based on experience and qualifications.

Expected Hours: 40 per week

Benefits:

• Competitive compensation based on experience and qualifications.
• Comprehensive benefits package, which may include medical, dental, and vision insurance, 401(k), paid time off, and other company-sponsored benefits.
• Opportunities for career growth and advancement within a fast-growing organization.
• A rewarding and supportive work environment where your contributions help make a meaningful difference in the communities we serve.

Salary : $19 - $25