Resident Services Manager

GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience.Job Description:The Resident Service’s Manager reports to the General Manager with their primary responsibilities including supporting the efficient operation of the property, collecting and posting of rent and much of the property accounting, outstanding customer service, and superb resident relations. The Resident Manager will be a team player that is willing to help in different facets of the property operations; this includes, but not limited to leasing, marketing, and event coordination. Responsibilities:Have a strong knowledge of the resident database, accounts receivable, and accounts payableDevelop and maintain productive relationships with vendors and contractorsEnsure timely payments of invoices & delinquency policies are followedParticipate in the daily operations of the propertyCollect all rent, post rent, take action on delinquent rentAssist in the posting and paying of invoices as necessaryAssist with leasing activities and lease execution, resident retention events and endeavorsAssist in Maintenance follow-upsThorough knowledge of office applications and company policiesAssist in resolution of resident conflictsAssist the Leasing Manager with leasing renewals and securing new leasesAssist the Leasing Manager with processing leases, completing leasing files, and ensuring all corresponding paperwork/data is accurateAssist with leasing events and activitiesParticipate in resident retention initiativesQualifications:Bachelor degree strongly preferred, high school diploma required2 years’ experience in various positions in a residential rental community or hospitality industry is preferredLeasing experience, preferredPassion for events and marketingProven proficiency in areas of property management operations and leadershipStrong financial, organizational, analytical and decision-making skillsStrong internet, Microsoft Office, word processing and spreadsheet skillsBasic knowledge of Social Media and online presenceMust have excellent communication and people skills, and a passion to serveBenefits:401(K) Matching ProgramHealth, Dental, and Vision InsurancePaid Time OffVisit our new website https://www.gmhcommunities.com/GMH Communities is an Equal Opportunity Employer#COM123

Salary : $42,000 - $48,000