What are the responsibilities and job description for the HVAC Service Coordinator position at Gma Mechanical?
Benefits/Perks
We are seeking a motivated and outgoing Service Coordinator to join our team. In this role, you will provide support to our clients and technicians, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering phone calls, scheduling appointments for service calls, communicating with technicians, and writing correspondence. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor.
Responsibilities
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
We are seeking a motivated and outgoing Service Coordinator to join our team. In this role, you will provide support to our clients and technicians, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering phone calls, scheduling appointments for service calls, communicating with technicians, and writing correspondence. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor.
Responsibilities
- Call supply houses to get prices on parts, and if approved, order parts
- Schedule service calls for technicians
- Take in service calls and dispatch service technicians.
- Prepare quotes for customers
- Take inventory
- Review technician's service tickets and match the hours to their time cards
- Monitor the vehicle tracker and prepare time sheets for payroll
- Enter warranties
- Maintain a relationship with the technicians
- High school diploma/GED required, Associate’s degree or administrative training is preferred
- Previous experience working in a construction office or in a similar position
- Familiarity with standard office equipment such as printers
- Excellent computer skills and knowledge of Microsoft Word, Outlook, and QuickBooks
- Highly organized with excellent time management skills and the ability to prioritize projects