What are the responsibilities and job description for the AUTO DEALERSHIP SERVICE ADVISOR position at GM of Murfreesboro?
BUSINESS IS BOOMING AT GM OF MURFREESBORO! Chevrolet Buick GMC of Murfreesboro has an immediate opening for an EXPERIENCED Service Advisor. We run a highly active, fast-paced service department handling an average volume of approximately 100 vehicles per day. This is an excellent opportunity to establish a lucrative, long-term career with a stable and growing dealership team.
Key Responsibilities
- Greet service customers promptly on the service drive to establish a professional relationship.
- Consult with clients to accurately diagnose vehicle issues and document their concerns on the repair order.
- Utilize multi-point inspections to recommend necessary safety, maintenance, and repair items.
- Maintain open lines of communication regarding vehicle status, cost estimates, and completion timelines.
- Manage a high-volume workload while multitasking between inbound phone calls, repair order updates, and customer checkouts.
- Deliver an exceptional customer experience to secure top-tier manufacturer scorecards.
Required Qualifications & Performance Metrics
- A proven, verifiable track record of superior Customer Satisfaction Index (CSI) scores.
- Demonstrated history of driving strong financial metrics, specifically Effective Labor Rate (ELR) and Hours Per Repair Order (HRS/RO).
- Superior computer and tech skills, with experience utilizing dealership DMS and CRM platforms.
- Excellent communication skills, both verbal and written.
- The ability to stay extremely organized in a fast-paced environment.
- A clean, professional appearance appropriate for a client-facing environment.
- Valid Driver's License (Preferred).
Benefits & Compensation
- 401(k) with company matching
- Health insurance
- Dental insurance
- Vision insurance
- Health savings account (HSA)
- Life insurance
- Paid time off (PTO)
- Employee discounts on parts, service, and vehicles
Job Type: Full-time
Pay: $48,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $48,000 - $100,000