What are the responsibilities and job description for the Scrum Master II position at GM Financial?
Job Description
Why GM Financial Technology?
Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
Responsibilities
About the role:
The Scrum Master II is a servant leader that supports the development team and product owner to increase business agility and maximize value delivered.
In This Role, You Will
Experience:
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility.
Work Life Balance: Flexible hybrid work environment, 2 days a week in the office.
Why GM Financial Technology?
Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
Responsibilities
About the role:
The Scrum Master II is a servant leader that supports the development team and product owner to increase business agility and maximize value delivered.
In This Role, You Will
- Guiding and coaching the Scrum Teams on how to apply agile values and principles, and use the Scrum Framework to delight customers
- Protect the development team from outside influences and remove impediments
- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
- Facilitating getting the work done without coercion, assigning, or dictating the work
- Assisting with internal and external communication, improving transparency, and radiating information
- Supporting and educating the Product Owner, especially with respect to refining and ordering the product backlog
- Working closely with the Product Owner to ensure product backlog is visible and prioritized towards business value
- Facilitating various Scrum events such as: Daily Scrum, Sprint Planning, Sprint Reviews, and Sprint Retrospectives
- Empowering the team to be self-organized
- Must exhibit strong knowledge of agile frameworks including Scrum from multiple teams/products
- Demonstrated evidence of a servant leadership mindset
- Proficient in the use of Agile delivery tools such as TFS, Jira or Azure DevOps
- Demonstrated evidence of continuous learning mindset
- Ability to teach and train on Agile, Scrum, Kanban at a level accessible to beginners and dive deep for advanced topics
- A change agent; progressively challenging the team to continuously improve
- Good understanding of product and sprint backlog tracking, burn down metrics and velocity
- Good negotiation, leadership, and written and verbal communication skills
- Good knowledge, skills, and ability working in a collaborative team environment
- Excellent people skills, with an ability to understand and diverse viewpoints
- High Emotional Intelligence (self-awareness, self-regulation, motivation, empathy and social skills)
- Ability to understand GM Financials business; apply knowledge and critical thinking skills in day-to-day problems and solutions
- Ability to facilitate, coach and guide through influence, inspiration, collaboration and teamwork
- Ability to listen and communicate effectively with others both verbally and in writing
- Ability to coach and train Agile teams about their role before, during and after PI Planning
- Establish DoR, DoD with teams and Product owner on Story and Feature level wherever applicable
- Support Release Train Engineer, IT Lead and business leaders by facilitating all the SAFe ceremonies including PI Planning, SOS, PO sync, inspect and adapt
- Provides coaching and training to the Agile Team(s) on how to execute the Scrum framework
Experience:
- Scrum Master Certification (CSM or PSM) or PMI-ACP Req
- 2-4 years experience as Scrum Master Req
- High School Diploma or equivalent required
- Bachelor’s Degree or additional equivalent work or military experience
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility.
Work Life Balance: Flexible hybrid work environment, 2 days a week in the office.