What are the responsibilities and job description for the Change Administrator position at GM Financial?
Job Description
Why GMF Technology?
Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
Responsibilities
About The Role:
Maintain and administer the IT Change Control tool, policy, processes, methodologies, reporting and documentation for introducing changes into the IT production environment. This will include managing changes and mitigating the risks involved to business production data, reports, processes and policies surrounding Sarbanes-Oxley 404 compliance, and IT hardware, software applications, databases, and any ITS initiative involving a change or addition to the production environment. This team member interacts with various levels of Management, Call Centers, all IT departments and support teams, as well as the business and vendors.
In This Role You Will
What Makes You an ideal Candidate?
Our Culture: Our team members define and shape our culture. We have an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive salary and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
#GMFjobs
Why GMF Technology?
Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
Responsibilities
About The Role:
Maintain and administer the IT Change Control tool, policy, processes, methodologies, reporting and documentation for introducing changes into the IT production environment. This will include managing changes and mitigating the risks involved to business production data, reports, processes and policies surrounding Sarbanes-Oxley 404 compliance, and IT hardware, software applications, databases, and any ITS initiative involving a change or addition to the production environment. This team member interacts with various levels of Management, Call Centers, all IT departments and support teams, as well as the business and vendors.
In This Role You Will
- Administer the IT Change Control Process
- Ensure that the Change Control Process functions smoothly and efficiently, and that all process guidelines are followed
- Administer and communicate changes to the GM Financial IT and Business environments
- Monitor all Change Requests and Change Tickets for completeness
- Maintain final approval and scheduling of all changes
- Chair and facilitate the IT Change Advisory Board meetings (CAB)
- Prepare weekly, monthly, quarterly and yearly metrics and compliance reports
- Utilize the internal Change Control website
- Utilize the SharePoint Change Control website
- Provide support regarding the Change Control Tool and Process
- Provide first Level support on Change Management ITSM software application issues
- Attend periodic meetings and training as needed to support groups to include, question and answer sessions, current initiatives, process changes and updates, etc.
- Participate in formal and informal training on the Change Management Process
- Assist in special assignments or projects as needed
What Makes You an ideal Candidate?
- Knowledge of business processes
- Some knowledge of security methodologies, policies, standards and best practices
- Awareness of GM Financial's core business functions
- Awareness of the consumer loan business
- Knowledge of system applications
- ITIL Foundations Certification preferred
- Exposure to ITIL Change Management principles and methodologies
- Broad knowledge base spanning multiple ITS and Business disciplines
- Experience using ITSM software applications with Change Management
- Basic knowledge of SharePoint Services
- Knowledge of information technology systems, infrastructure and operations
- Awareness of the Software Development LifecycleStrong in the use of Microsoft Office software
- Ability to meet expected delivery dates and the tasks necessary to achieve objectives
- Ability to analyze data using Excel for reporting and data mining purposes
- Ability to interact with staff at all levels
- Excellent writing and speaking skills
- Strong people skills
- Must be a self-starter and able to manage the investigations function with supervision
- Experience with data visualization concepts and tools
- Advanced computer skills and conversance in information technology issues
- Ability to work directly with senior level management
- Subject to stressful situations
- Possibility of working long hours including weekends and holidays may be required
- Travel may be required to support business needs
- 0-2 years of experience in IT Change Management or related position Pref
- High School Diploma
- Associate Degree
- Bachelor’s Degree or equivalent work experience specifically relating to position Required
- Master’s Degree
Our Culture: Our team members define and shape our culture. We have an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive salary and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
#GMFjobs