AVP Business Operations- GM Protection

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

The AVP, Business Operations is responsible for all operational elements of the business. The role is accountable for the integrity of financial transactions in partnership with accounting, accurate execution of dealer incentive and advance programs, and driving enterprise process automation to scale operational efficiency and control. This role acts as the named contract manager for GM Protection primary product suppliers, directing vendor governance, service-level performance, and administration. The AVP will be responsible for mentoring. coaching, and development of operations team members.

About the role:

• Manage GMP's primary partners overseeing , governance, SLA performance, vendor resilience, and audit
• Serves as the subject matter expert on projects with operational impact, while ensuring alignment with third-party administrator and internal teams, provide requirements and execute UAT testing
• Accountable for validating the accuracy and integrity of transactions related to contracts, refunds, and claim payments across the GMP product portfolio
• Execution and continuous improvement of core business operations processes including governance over dealer advances, walkaway recovery payments, VBARs payment processing, and GMP Dividend payments
• Ability to realign team priorities to that of the department and provide strategic direction when appropriate.
• Coach, mentor and train team members to establish a consistent level of quality, accuracy, accountability and compliance of department standards.
• Lead continuous improvement, implementation of controls and automation initiatives across the GM Protection teams

What makes you an ideal candidate?

• Extensive knowledge of corporate functions such as finance, legal/compliance, operations, strategic planning, product/ brand management, administration and managing suppliers
• Extensive knowledge and understanding of automotive F&I Industry preferred
• Familiarity with underwriting, actuarial, claims administration, pricing/rating, reinsurance and other insurance operating concepts preferred
• Experience with audit and regulatory compliance
Thorough computer knowledge of Microsoft Office, including Word, Excel, and PowerPoint; knowledge required

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Work Experience
Senior level management experience Req
Greater than 10 years experience in Business Operations, Customer Operations, Sales and Contract Management Pref

Education
Bachelor’s Degree in a related discipline Required
Master’s Degree (MBA in business administration / management) Preferred

What We Offer : Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: Hybrid work environment.

NOTE: We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions