IT SERVICES SPECIALIST (1910)

JOB SUMMARY
This position performs specialized duties in the installation, configuration, troubleshooting, and support of hardware, software, and network systems, and provides frontline support to end-users. 
 

MAJOR DUTIES

• Installs and configures PCs, network systems, phones, peripherals, and software; sets up user accounts and transfers data.
• Diagnoses and resolves hardware, software, and network problems; performs preventive maintenance and system upgrades.
• Provides helpdesk support and training to end users; troubleshoots issues related to communication systems and computing hardware and software.
• Performs network administration duties; assists with WAN/LAN design and implementation; installs and tests network cables and hardware, including fiber optics.
• Monitors equipment and supply levels; requests replacements and obtains competitive quotes for purchases.
• Maintains logs, technical documentation, and reports on system modifications, issues, and installations.
• Conducts site visits to county offices to provide in-person support or transport equipment.
• Researches new technologies and makes recommendations for hardware and software acquisitions.
• Coordinates with third-party vendors for purchases, repairs, and technical support.
• Provides support to the AV Specialist during county meetings as needed.
• Performs related duties.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of computer systems and networking principles.
• Knowledge of WAN/LAN architecture.
• Knowledge of network infrastructure and cabling standards.
• Knowledge of the installation, maintenance, and updating of information technology hardware, software, and peripherals.
• Knowledge of National Incident Management System and Incident Command System guidelines.
• Skill in the provision of end user support.
• Skill in troubleshooting and resolving hardware and software issues in an efficient and effective manner.
• Skill in problem solving.
• Skill in prioritizing and planning.
• Skill in interpersonal relations.
• Skill in oral and written communication.

SUPERVISORY CONTROLS
The Technical Services Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
 

GUIDELINES
Guidelines include best practices in the field, manufacturer manuals, security protocols, and department and county policies and procedures. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of varied specialized duties. The need to respond quickly to resolve unforeseen problems contributes to the complexity of the position.
• The purpose of this position is to provide specialized support in the installation and management of IT hardware, software, and peripheral devices. Successful performance contributes to the efficiency and effectiveness of a variety of county operations.

CONTACTS

• Contacts are typically with coworkers, other county personnel, vendors, contractors, and the general public.
• Contacts are typically to exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed while intermittently sitting, standing, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects. The employee climbs ladders, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.
• The work is typically performed in an office.

• Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated

Benefits:

• Bi-weekly payroll
• 12 hours of PTO per month
• 12 paid Holidays
• Employee Assistance Program
• No-Cost Employee Health Clinic
• Health Care Plan, Life Insurance, and Long-term Disability
• Deferred Compensation, Voluntary Benefits

Salary : $57,861