OPERATIONS SUPERVISOR

About GLS:

GLS Group is one of the largest parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly owned subsidiaries in Canada and on the USA’s West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day. GLS’ network connects its markets with high velocity and flexibility to respond to their fast-changing and dynamic nature. The company provides high quality service tailored to its customers’ needs across more than 50 countries. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by more than 36,700 vans, light vehicles and walkers, and 6,400 trucks. This offers network resilience, superior flexibility, and extended reach. In 2024/25, GLS generated record revenues of 5.9 billion euros and delivered 926 million parcels across the markets. For more information, visit www.gls-group.com.

PRIMARY FUNCTION:

The Operations Supervisor oversees and coordinates daily warehouse activities such as receiving freight, managing operations, supervising staff, maintaining TPC relations and ensuring the efficient delivery of packages, and securing the warehouse.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• The Operations Supervisor is responsible for executing the policies and procedures necessary to manage the physical manipulation of mail/parcels, within, into, and out of assigned Depot.
• Oversee and direct the delivery operation to ensure that staff and delivery standards are met.
• Review previous days delivery on time percentage and address late deliveries and service failures as need with (TPC) Third party contractors.
• Work directly with TPC for the contracted territories in the depot.
• Schedule bi-weekly service reviews with contracted TPC’s.
• Manage employees, including route supervisors, warehouse staff and drivers.
• Communicate with clients to maintain a high level of service and working relationship.
• Communicate daily with Customer Service to resolve daily customer issues and concerns.
• Work directly with Depot Manager and HR in the recruitment, hiring, training, counseling, and termination of staff.
• Work directly with Depot Manager in reviewing unit cost, KPI’s, hiring needs, route expansion, equipment needs, etc.
• Recommend measures to improve production methods, working conditions, and increased efficiencies.
• communicate company mandated policy and procedure updates and changes to operations coordinators, staff, and drivers; communicate daily with PM Supervisor on all issues before shift transition.
• Oversee safety activities to include ensuring compliance with GLS safety policies and Employee Training is conducted.
• Frequently walk throughout the warehouse to supervise employees.
• May be required to perform tasks beyond those explicitly listed in this role.

FUNCTIONAL REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work 40 hours per week or more if required.
• Ability to lift and/or carry up to 20 lbs. unassisted
• May require repetitive use of arms, hands, and fingers
• May require prolonged periods of sitting and/or driving throughout the workday
• Willing to travel to various job sites and other locations
• Valid driver's license and proof of insurability required when job duties require use of motor vehicle
• Requires exercising discretion in decision-making process and maintaining strict confidentiality concerning the vendor, employee and company proprietary related information
• Associated Degree, proof of completion of college courses, and/or High School Diploma
• 2 or more years of experience in related field
• Excellent communication skills
• Ability to process information in a timely manner
• Proficient with Microsoft Office

EEO STATEMENT:

General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to GLS, and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.