Williamsburg Kent Studio Guide

Join the Glowbar Team:Skincare should be simple, effective, and fit into real life—and that’s exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. We’re a people-first brand on a mission to help everyone feel confident in their skin—and we’re just getting started.About the Role:The Studio Guide is the first and last touchpoint for every Glowbar client, setting the tone for an exceptional experience. Energetic, outgoing, and people-focused, Studio Guides embody a client-first mentality and bring a warm, engaging presence to the studio every day. In this role, Studio Guides stand at the front desk as the face of the studio, managing check-ins (-outs), appointment scheduling and adjustments to meet demand, and handling client communication by phone, email, and text with professionalism and care. They are also responsible for facility operations, ensuring the studio environment is clean, organized, and running smoothly. Selling memberships is a key responsibility of the Studio Guide role, with financial incentives tied to performance. Success requires confidence in client conversations, the ability to meet and exceed sales goals, and a genuine passion for helping clients make Glowbar a part of their routine. This is a role for someone who thrives on energy, consistency, and connection. Candidates should expect to be on their feet for extended periods while engaging with clients. Individuals who are not motivated by sales, dislike engaging with people, or struggle with punctuality will not succeed in this position.A Peek Into Your Day:Arrive before the start of each and every shiftWorking specific AM or PM shifts to cover the front desk at all timesCheck clients in and out Manage the waitlist Rebook clients immediately post service Manage phones , email, text Manage appointments that need to be cancelled or adjusted Laundry , towel service Studio cleaning and organization Field marketing support inside and out of studioSelling memberships and packagesHow We Measure SuccessMembership ConversionStudio’s NPSIf all this sounds great, these are things that are required to join:Who We’re Looking For:1 years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer servicePassion for hospitality and servicing customersFlexible schedule: weekends, holidays, and varied weekday shiftsFull-Time: 5 days open availability (including both weekend days)Part-Time: 3 days open availability (including one weekend day)Weekend Only: Saturday & Sunday availability every weekKnowledge of salon/spa standards, policies, and proceduresForward-thinking problem solver with compassion for clientsEnthusiasm for beauty, skincare, and continuous learningWorking Conditions:At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role:Frequent standing, walking, and movement throughout the entire shiftBending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house suppliesClimbing up and down stairs during shift operationsRemaining mobile and on your feet for the full duration of your shift (shift lengths may vary)Exposure to varying temperatures and humidity levels, particularly in laundry or supply areasPerforming operational tasks such as restocking, organizing supplies, and light cleaningRequired to work weekends, evenings and holiday to support our client demandYour Glow Package includes: Bonus eligibleMedical, dental & vision insurance (FT Only- mostly covered by Glowbar)Disability, accident, critical illness & life insuranceEmployee Assistance Program (EAP) for mental wellnessPaid Time Off(FT Only), Sick Leave, and HolidaysReliable schedules that respect your timeAnnual Glowbar Membership 2 guest passesEmployee discounts on skincare products Friends and family discountsCommuter benefitsReferral bonuses for bringing new glow-getters to the teamDiscounts on lifestyle brands, restaurants, theme parks, and moreBecause when you feel supported, your GLOW is unstoppable.

Salary : $16 - $17