Defects Analyst - Port Philadelphia

About GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Defects Analyst will be responsible for accurately tracking, monitoring, reporting, and managing defective claims both internally and in conjunction with outside Parts Vendors. This position interacts directly with the Warehouse Supervisor, Parts Supervisor, and Administrative Staff to maintain, organize warehouse, and assist in maintaining accurate inventory.
Responsibilities

• Primary
• Examine and repair internal defects without compromising customers standards
• Report accurately defective parts
• Create claim entry in AMOS - Create claim entry in VELES ("Defective Parts by VIN & Installer")
• Save claim data in Excel file ("Defects by location")
• Track and update information in all systems until final resolution is executed
• Upon physical defect being brought to Defect Analyst, has to be followed by Defective Part form that correctly describes circumstances of its discovery
• Physical defects must be identified by their claim number at all times
• Address all defects and claims related issues promptly
• Keep physical and electronic paper trail of communication with MOBIS and other interested parties pertaining to defects/claims
• Execute disposition actions as agreed with MOBIS
• Track and verify claim resolutions
• Ensure allocated parts for heavy installation are ready and transferred to Heavy Department in a timely manner for production
• Monitor consumption of light PIO's by heavy department and report irregularities
• Secondary
• Inspect incoming shipments and report quality issues to MOBIS
• Inspect parts that show potential non-conformance
• Communicate inspection findings and ensure the follow-up actions are executed
• Document and record all quality concerns for internal record keeping
• Parts status checks performed before month end inventory audit - Count physical parts in warehouse monthly
• Locating non-closed, installed parts to solve variance concerns
• Participate in inventory reconciling of parts with high discrepancy
• Analyze missing installs list from MOBIS before month end audit to close installed PIO on shipped vehicles

Compensation Range
$58,000 - $63,000 per year (Subject to Compensation Study Upon Candidate Selection)
Benefits of Working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
• Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Strong communication, critical thinking, planning, and organizational skills required
• Excellent written and verbal communication skills preferred

Education & Experience

• HS Diploma/GED Required
• Bachelor's Degree Preferred
• 1 - 2 Years of Direct Experience Required
• 2 - 5 Years of Direct Experience Preferred
• Fork Lift Certification Class 2 and 3 Required
• Training in Warehouse Safety and Hazardous Materials Preferred

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Lift up to 20lbs
• Carry up to 20lbs
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position is located in the Philadelphia, PA office
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Salary : $58,000 - $63,000