Quality Engineering Manager

Overview

Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier.  We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

Glossier seeks an exceptional Quality Engineer to join our Product Quality and Technical Excellence team. This position improves the business by leading root cause analyses, implementing corrective and preventive actions, improving quality systems, managing quality awareness, and establishing/maintaining key liaisons with internal business partners such as Supply Chain, Product Development and Packaging Development and contract manufacturers. As champions of quality assurance and control in the cosmetics industry, this role demands unparalleled quality technical expertise, a proactive problem-solving mindset, and a steadfast commitment to driving product safety and excellence.  This role will report into the Director, Product Quality and Technical Excellence.

Six Months Expectations

• Directly oversee and approve sample submissions from contract manufacturers, evaluating diverse product aspects such as formula, packaging, and finished goods.
• Perform product evaluation for Color, Odor, Texture and Appearance.
• Collaborate closely with Product Development and Packaging Development, ensuring cohesive and unified feedback.
• Monitor and review Production documentation. Submit samples to cross-functional teams as required. Store and maintain retained samples.
• Develop and implement SOPs, Test Methods, One-Point Lessons and Rework Instructions.
• Handle failed inspections, complaints, waivers, and swiftly initiating corrective actions focusing especially on root cause analyses with contract manufacturers.
• Engage cross-functional teams to facilitate comprehensive investigations, ensuring robust root cause analyses and effective corrective action plans.
• Apply systematic problem-solving techniques to effectively manage and resolve quality challenges.

Twelve Months Expectations

• Deliver unmatched Quality engineering support, emphasizing the consistent application of quality methodologies.
• Lead quality improvement projects with the primary goal of enhancing our quality management system and elevating product quality.
• Lead special projects as required, emphasizing process improvements, cost efficiencies, and consumer satisfaction.

Qualifications

• Preferred Bachelor’s Degree in Engineering, Chemistry, or a related field. Chemical Engineering is especially desirable.
• 4 years in Quality Assurance/Control within the cosmetics, beauty industry. 
• Certifications: ASQ (CQE or CQT), Six Sigma Green or Black Belt, and other Quality-related certifications are advantageous.
• Demonstrated proficiency with product testing, Good Manufacturing Practices, Lean Six Sigma, and FDA GMP regulations.
• A proven ability to diagnose issues, devise solutions, and drive continuous improvement initiatives.
• Exceptional written and verbal skills, capable of fostering collaboration across teams and effectively presenting data-driven insights.
• Experience handling multiple contract manufacturers and an understanding of industry-leading manufacturing practices.
• This role will be required to be in office 3 days a week and travel may be required up to 10% of the time.

In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:

• The estimated annual pay range for this role is $85,000 - $110,000.
• • There may be future opportunities for continued pay progression based on continued strong performance in the role. 
• Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, equity in the form of Restricted Stock Units, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits. Learn more at the Glossier Career page.

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate’s qualifications, skills, and experience. 

NOTE: Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location or require them to travel, work in person with vendors or others or participate in creative productions to be fully vaccinated against COVID-19. Glossier is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state or local law.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

Salary : $85,000 - $110,000