What are the responsibilities and job description for the Customer Support Representative position at GloryBee Foods?
Who We Are:
GloryBee, a Eugene based, family-owned natural food and product manufacturing and distribution company founded in 1975. We are a dynamic team of individuals focused on providing our customers with quality products and superior customer service. Our firm foundation includes a strategic outlook focused on long-term vitality. We are seeking an innovative, people-focused individual who is ready to work hard and have fun in our local owned family business. We are tobacco and drug free Campus at GloryBee.
Your Contributions to the Team:
The Customer Support Representative (CSR) assists with a variety of administrative tasks to support and manage daily requirements for existing customer accounts and/or prospects.
What We Are Looking For:
Primary Skills
- Processes orders received via fax, email and web including sending order acknowledgements to the customer
- Communicates price changes, product shortages/estimated "back in-stock" dates, possible substitutions, discontinued items and other order specific information to customers at time of order confirmation
- Coordinates or completes all paperwork associated with specific client requirements for shipments including customs documents, pallet tags and certificates of analysis (COA)
- Requests credits, debits, or adjustments when needed and ensures they are processed to completion in a timely fashion
- Responds appropriately to customer complaints, facilitates resolution and provides follow-up communication in a timely manner
- Communicates pick-up, call tags and inventory changes to supporting departments
- Engages with customers via inbound phone call to answer general questions about GloryBee, order or product specific questions and to assist with use of the GloryBee website
- Supports customer account set-up
Additional Skills
- Detail-oriented and proactive in managing order compliance and meeting customer requirements.
- High school diploma or GED required; Bachelor's degree preferred.
- 2-3 years of experience in order management, customer service, or a related field, with specific experience in EDI processing.
- Strong attention to detail, with experience managing orders across multiple systems to ensure accuracy.
- Familiarity with ERP systems and EDI tools (e.g., Microsoft Dynamics, SAP, SPS, or other EDI platforms).
- Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office, especially Excel.
Why You Should Join the GloryBee Family:
- Dynamic, forward-thinking company that is passionate about healthy living, sustainability and quality, natural ingredients and products
- Rewards and recognition for superior performance
- Collaborative environment fostering teamwork and accountability
- Opportunity to work for a company that positively impacts people's lives
- Exceptional benefits program including medical, dental and vision, along with healthy living reimbursements, generous 401(k) match, competitive paid time off and liberal holiday schedules
Salary : $22 - $24