What are the responsibilities and job description for the Customer Service/Catering Associate position at Glorioso's Italian Market?
Family-owned since 1946, Glorioso's Italian Market needs a full-time Head Cashier/Customer Service Manager. At Glorioso's, we want our customers to have a positive and interactive experience while shopping, checking out at the registers, or attending a culinary class or event. We are looking for a motivated, dedicated, and passionate person to lead our team of cashiers and manage a store-wide training program.
ROLE & RESPONSIBILITIES INCLUDE:
- Handle cash transactions with customers using cash registers.
- Scan goods and collect payments.
- Issue receipts, refunds, credits, or change.
- Count money in cash drawer at beginning and end of shifts to ensure that amounts are correct.
- Answer customers’ questions and get a manager if answer doesn’t solve the issue.
- Greet customers when entering or leaving establishment.
- Maintain clean and tidy checkout area.
- Bag, box or wrap packages.
- Pleasantly deal with customers to ensure satisfaction.
- Handle cash transactions with customers using cash registers if need to.
DUTIES FOR CATERING
- Taking customer orders and keeping them organized among departments.
- Handling database entry information pertaining to catering clients.
- Developing and maintaining client relationships.
- Verifying the accuracy of orders and tracking through completion.
- Assisting in other duties as assigned.
- Taking Deliveries Order.
- Facilitate pick up orders.
ONLINE ORDER FULFILLMENT
- Receiving and processing customer orders from an online platform and fulfilling in a timely manner (shipping and curbside).
- Selecting the correct products from inventory based on customer orders and carefully packing them for shipping.
- Inspecting products for damage or defects before packing and shipping.
- Provided support with order fulfillment, including packing, shipping, and handling customer orders.
Communication with all managers and departments daily to ensure the information on specials, classes, events, and promotions are current and available to the team and customers.
Experience required. This fast-paced, on-your-feet, fun job requires lots of personality and an excellent attitude for creating fantastic customer experiences. We offer great hours, flexible schedules, a relaxed atmosphere, and a genuine family feel. Compensation will be based on experience.
*Please note that, while appreciated, the video portion of the application is not required. Not completing the video cover letter will not hurt your chances of being accepted for the position.
REQUIREMENTS
- Maintain proper control of all cash and related media materials in the store.
- Set-up of the daily cash drawers and maintain adequate change for the front-end operations.
- Assist in culinary event promotion, registration and gift card transactions at the register.
- Coordination of payment for special customer requests, wholesale orders, online orders, and catering orders.
- Staff training for phone and interdepartmental communications.
- Participate in fiscal period inventories.
- Maintain a safe, clean, and well-organized working and shopping environment.
- Comply with all regulatory rules and regulations including safety, weights and measures, and local food and sanitation laws.
- Ability to work a flexible schedule which may include nights, weekends and holidays are required.
- Be able to work in a standing position for long periods.
- Customer service experience
- Availability: Monday to Sunday
- Be able to work in a standing position for long periods of time.
- Minimum 2 years food service industry experience
- Valid driver’s license with the ability to make deliveries
- Ability to lift up to 40 pounds
Glorioso’s Italian Market is a 77-year-old, well-established family Italian grocery store located on the lower East Side of Milwaukee, Wisconsin.
The store is primarily an Italian Grocery and Delicatessen, with a reputation for Italian and Specialty Foods that reaches from coast to coast. The store includes Milwaukee's #1 delicatessen, prepared fresh-to-go foods, catering, coffee service, bakery, cheese, wine, and spirits.
Annual winners for “Best In Milwaukee” in an unprecedented four categories: Best Deli, Best Ethnic Grocery Store, Best Specialty Grocery Store, and Best Gelato from the Shepard Express. We also have won “Best Of” awards from Milwaukee Magazine and On Milwaukee.