What are the responsibilities and job description for the General Manager - Moving & Storage position at Glomo?
Job Description
Job Description
A Moving and Storage General Manager oversees all aspects of a moving and storage facility, including managing staff, customer service, operations, inventory, finances, and ensuring efficient and profitable day-to-day operations while maintaining high customer satisfaction standards, often with a focus on safety and compliance with industry regulations; key responsibilities include managing budgets, scheduling moves, supervising crews, resolving customer issues, and maintaining facility upkeep.
Key Responsibilities :
Operational Management :
Oversee daily moving and storage operations, including scheduling crews, assigning tasks, and monitoring progress.
Manage vehicle fleet, ensuring proper maintenance and availability.
Monitor inventory levels of packing materials and storage units.
Implement safety protocols and procedures to prevent damage and injuries.
Customer Service :
Interact with customers to understand their moving needs, provide accurate quotes, and address concerns.
Manage customer relations, resolving complaints and ensuring positive experiences.
Handle damage claims and coordinate necessary repairs.
Staff Management :
Hire, train, and supervise moving crews, including performance evaluations and disciplinary actions.
Develop and maintain a positive work environment, fostering team collaboration.
Ensure staff compliance with company policies and industry regulations.
Financial Management :
Manage the facility budget, tracking expenses and revenue to maximize profitability.
Analyze financial reports to identify areas for cost reduction and revenue growth.
Monitor pricing strategies and adjust as needed.
Marketing and Sales :
Develop and implement marketing strategies to attract new customers
Generate leads and close sales, including providing estimates and negotiating contracts
Facility Management :
Maintain the cleanliness and security of the storage facility
Conduct regular facility inspections to identify and address maintenance issues
Required Skills and Qualifications :
Proven experience in the moving and storage industry, ideally with management responsibilities.
Excellent customer service skills and ability to build rapport with clients.
Strong leadership and team management abilities
Financial acumen, including budget management and profit and loss analysis
Strong organizational and time management skills
Valid driver's license and clean driving record
Ability to work flexible hours, including weekends and holidays
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a General Manager - Moving & Storage?
Sign up to receive alerts about other jobs on the General Manager - Moving & Storage career path by checking the boxes next to the positions that interest you.
