What are the responsibilities and job description for the Collections Specialist position at Glockner Chevrolet?
About Glockner Finance:
Glockner Finance provides customized lending solutions to support small businesses and owner-operators, with a strong focus on the commercial trucking and transportation industries. As our portfolio grows, so does our commitment to maintaining strong client relationships and managing our accounts responsibly. We're looking for a motivated Collections Specialist to join our team and play a key role in maintaining the financial health of our company and our customers.
Compensation & Schedule:
- Pay Rate: $15.00-$18.00 per hour (commensurate with experience)
- Bonus Opportunities: Performance-based incentives available
- Benefits: Health, Dental, Vision and Life Insurance 401(k), PTO and 6 Holidays
- Schedule: Monday – Friday, 8:00 AM – 5:00 PM
- Location: On-site at 4746 Old Scioto Trail, Portsmouth, Ohio 45662
Position Overview:
As a Collections Specialist at Glockner Finance, you will be responsible for managing and collecting past-due accounts. You will work directly with clients to negotiate payment plans, resolve delinquencies, and ensure accounts are brought up current. This position requires excellent communication skills, attention to detail, and a strong sense of professionalism.
If you're assertive, solution-oriented, and enjoy helping people get back on track financially, this is a great opportunity to grow with our team.
Key Responsibilities:
- Manage a portfolio of delinquent accounts and maintain regular contact with customers regarding past-due payments.
- Initiate outbound calls and respond to inbound calls in a professional, courteous manner.
- Negotiate payment arrangements and settlements in line with company policies.
- Document all collection activities accurately in the system, including payment promises and follow-up actions.
- Monitor accounts to ensure timely follow-ups and adherence to agreed-upon payment plans.
- Work closely with internal teams (underwriting, sales, repossession) to resolve customer issues.
- Escalate accounts as needed for repossession, legal action, or additional collection efforts.
- Ensure compliance with company policies and all applicable regulations, including FDCPA.
Qualifications:
- Prior collections, accounts receivable, or customer service experience preferred.
- Strong communication, negotiation, and conflict resolution skills.
- Ability to maintain professionalism and empathy in difficult conversations.
- Highly organized with strong attention to detail.
- Comfortable working with CRM or collections software (experience preferred).
- Knowledge of commercial lending, trucking, or transportation industries is a plus.
Salary : $15 - $18
