What are the responsibilities and job description for the Director of Technology position at Glocap Business Professionals, Administrative, Operations?
Responsibilities
- Own the firm’s overall technology architecture, ensuring systems are resilient, secure, and aligned with business needs.
- Act as the senior escalation point for all infrastructure-related issues, incidents, or outages, coordinating resolution across internal teams and external providers.
- Evaluate existing platforms and recommend enhancements, replacements, or integrations to improve operational efficiency and end-user experience.
- Ensure consistent performance and reliability across networks, cloud services, hardware, and enterprise applications.
- Manage relationships with managed service providers and third-party technology partners, setting clear expectations around service quality, responsiveness, and security standards.
- Monitor vendor performance against contractual obligations and proactively address deficiencies or risks.
- Partner with senior leadership to evaluate renewals, pricing changes, and new vendor engagements.
- Establish and maintain a strong security framework to protect firm and client data.
- Collaborate with Compliance and Operations leadership to ensure systems meet applicable regulatory and industry standards.
- Identify, assess, and mitigate technology-related risks on an ongoing basis, including third-party risk.
- Work closely with executive leadership, operations, compliance, and external partners to align technology initiatives with broader business priorities.
- Support onboarding of new platforms, custodial integrations, and enterprise tools.
- Develop and manage the technology budget with a focus on cost efficiency and long-term scalability.
Qualifications & Experience
- Bachelor’s degree in Information Technology, Computer Science, MIS, or a related discipline.
- Extensive experience overseeing IT infrastructure, including networks, cloud environments, cybersecurity, and enterprise systems.
- Strong understanding of technology requirements within highly regulated industries.